security update

[Guest gary]

using vista home premium i have a problem with the latest security update

for my system- KB958644, with this update installed my computer will not go

to sleep, uninstall it as i have at the moment and the computer goes to

sleep as soon as i click on the sleep button, what is the best way to notify

microsoft of this problem, and should i in the meantime reinstall this

update.

 

many thanks

 

Gary

[Guest Malke]

gary wrote:

<span style="color:blue">

> using vista home premium i have a problem with the latest security update

> for my system- KB958644, with this update installed my computer will not

> go to sleep, uninstall it as i have at the moment and the computer goes to

> sleep as soon as i click on the sleep button, what is the best way to

> notify microsoft of this problem, and should i in the meantime reinstall

> this update.</span>

 

(thanks to MVP PA Bear)

 

Start a free Windows Update support incident request:

https://support.microsoft.com/oas/default.aspx?gprid=6527

 

Support for Windows Update:

http://support.microsoft.com/gp/wusupport

 

For home users, no-charge support is available by calling 1-866-PCSAFETY in

the United States and in Canada or by contacting your local Microsoft

subsidiary.  There is no-charge for support calls that are associated with

security updates.  When you call, clearly state that your problem is related

to a Security Update and cite the update's KB number (e.g., KB958644).

 

For more information about how to contact your local Microsoft subsidiary

for security update support issues, visit the International Support Web

site: http://support.microsoft.com/common/international.aspx

 

Malke

--

MS-MVP

Elephant Boy Computers - Don't Panic!

FAQ - http://www.elephantboycomputers.com/#FAQ

[Guest gary]

"Malke" <malke@invalid.invalid> wrote in message

news:eVwivWqNJHA.3876@TK2MSFTNGP04.phx.gbl...<span style="color:blue">

> gary wrote:

><span style="color:green">

>> using vista home premium i have a problem with the latest security update

>> for my system- KB958644, with this update installed my computer will not

>> go to sleep, uninstall it as i have at the moment and the computer goes

>> to

>> sleep as soon as i click on the sleep button, what is the best way to

>> notify microsoft of this problem, and should i in the meantime reinstall

>> this update.</span>

>

> (thanks to MVP PA Bear)

>

> Start a free Windows Update support incident request:

> https://support.microsoft.com/oas/default.aspx?gprid=6527

>

> Support for Windows Update:

> http://support.microsoft.com/gp/wusupport

>

> For home users, no-charge support is available by calling 1-866-PCSAFETY

> in

> the United States and in Canada or by contacting your local Microsoft

> subsidiary. There is no-charge for support calls that are associated with

> security updates. When you call, clearly state that your problem is

> related

> to a Security Update and cite the update's KB number (e.g., KB958644).

>

> For more information about how to contact your local Microsoft subsidiary

> for security update support issues, visit the International Support Web

> site: http://support.microsoft.com/common/international.aspx

>

> Malke

> --

> MS-MVP

> Elephant Boy Computers - Don't Panic!

> FAQ - http://www.elephantboycomputers.com/#FAQ

></span>

hi malke, thanks for the information exactly what i was looking for.

gary