Removing Zango spyware

[Guest Swiss Steve]

My computer is infected with Zango and ZangoSAHook.dll which will not delete.

Am a very novice computer user - any help would be useful.

Many thanks

[Guest Malke]

Swiss Steve wrote:

<span style="color:blue">

> My computer is infected with Zango and ZangoSAHook.dll which will not

> delete. Am a very novice computer user - any help would be useful.

> Many thanks</span>

 

http://www.google.com/search?hl=en&q=remov...Search&aq=f&oq=

 

In general:

 

Go through these general malware removal steps systematically -

http://www.elephantboycomputers.com/page2....emoving_Malware

 

Include scanning with David Lipman's Multi_AV and follow instructions to do

all scans in Safe Mode. Please see the special Notes regarding using

Multi_AV in Vista.

 

http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions

http://tinyurl.com/yoeru3 - download link and more instructions

 

You can also check to see if there are targeted removal steps for your

malware here:

Bleeping Computer removal how-to's -

http://www.bleepingcomputer.com/forums/forum55.html

 

or here:

Malwarebytes malware removal guides - http://tinyurl.com/5xrpft

 

When all else fails, get guided help. Choose one of the specialty forums

listed at the first link. Register and read its posting FAQ. PLEASE DO NOT

POST LOGS IN THE MS NEWSGROUPS.

 

Standard disclaimer: I can't see and test your computer myself, so these are

just suggestions based on many years of being a professional computer tech;

suggestions based on what you've written. You should not take my

suggestions as a definitive diagnosis. If you can't do the work yourself

(and there is no shame in admitting this isn't your cup of tea), take the

machine to a professional computer repair shop (not your local equivalent

of BigComputerStore/GeekSquad). Please be aware that not all local shops

are skilled at removing malware and even if they are, your computer may be

so infested that Windows will need to be clean-installed. If possible, have

all your data backed up before you take the machine into a shop.

 

Malke

--

MS-MVP

Elephant Boy Computers - Don't Panic!

FAQ - http://www.elephantboycomputers.com/#FAQ

[Guest Zango Support]

In the above post Zango is listed as a threat.

We would like to correct this listing.

 

Zango is a safe and secure program and is tested daily to make sure it is always safe.

 

We are certainly aware of the ever-growing number of harmful applications that have surfaced on the Web.

Please be assured that Zango, unlike such applications, will always make the user’s privacy our top priority. Zango is a safe and secure program which installs only upon user's download and does nothing without the user's consent.

 

Following are some clarifications on the function of Zango's software:

 

1. Zango does not build personal profiles.

2. Zango does not gather any data you enter in online forms.

3. Zango does not access any sensitive information entered while surfing, such as account details, passwords, credit card information, products you purchase online, etc.

4. Zango’s installation does not install any third party applications. In addition, Zango can be installed only through a standard download process initiated by the user from Zango's websites and is easy to uninstall.

 

Unfortunately, it appears that some scanning applications have mistakenly included Zango on their lists. We are aware of this situation and our legal team is contacting these companies in order to be removed from their lists.

 

Zango is a user friendly program, and it is of paramount importance to us that our program will function properly and will be easily installed and removed.

 

As a common practice among online companies, Zango can be easily removed from your computer via "Add\Remove programs" (Start > Control Panel > Add\Remove programs). In addition you may use our uninstaller and you may also use the uninstall instructions we offer under the Zango component in the program's list.

 

Following this procedure, Zango and all Zango related components will be completely removed from your computer.

 

To remove Zango from your computer, please do the following:

 

1. Close all open applications/programs/windows

2. Go to Start > Settings > Control Panel > Add or Remove Programs

3. Find Zango on the list

4. Click the Change/Remove button

5. Check the components you wish to remove, click Next and follow the on-screen instructions.

6. Restart your computer

 

Alternatively, you can use our uninstaller:

1. Click on the following link - http://installs.zango.com/downloads/Uninst...Uninstaller.exe

2. Click Run and follow on-screen instructions

3. Restart your computer.

 

Zango support team can be easily contacted through our help site: Zango Support

or directly at: zangocustomersupport@zango.com

[Guest David H. Lipman]

From: "Zango Support" <Zango.Support.3hzex4@news.home.local>

 

| In the above post Zango is listed as a threat.

| We would like to correct this listing.

 

 

"Zango, Inc. Settles FTC Charges Will Give Up $3 Million in Ill-Gotten Gains for Unfair

and Deceptive Adware Downloads "

http://www.ftc.gov/opa/2006/11/zango.shtm

 

 

http://www.benedelman.org/spyware/zango-violations/

 

 

--

Dave

http://www.claymania.com/removal-trojan-adware.html

Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp

[Guest RJK]

"You know when you 've been Zango'd" :-)

 

regards, Richard

 

 

"David H. Lipman" <DLipman~nospam~@Verizon.Net> wrote in message

news:eYKmDiOOJHA.4088@TK2MSFTNGP02.phx.gbl...<span style="color:blue">

> From: "Zango Support" <Zango.Support.3hzex4@news.home.local>

>

> | In the above post Zango is listed as a threat.

> | We would like to correct this listing.

>

>

> "Zango, Inc. Settles FTC Charges Will Give Up $3 Million in Ill-Gotten

> Gains for Unfair

> and Deceptive Adware Downloads "

> http://www.ftc.gov/opa/2006/11/zango.shtm

>

>

> http://www.benedelman.org/spyware/zango-violations/

>

>

> --

> Dave

> http://www.claymania.com/removal-trojan-adware.html

> Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp

>

> </span>

[Guest Malke]

Zango Support wrote:

<span style="color:blue">

>

> In the above post Zango is listed as a threat.

> We would like to correct this listing.</span>

 

(snip self-serving drivel)

 

What David said. Zango is scumware and should be removed. End of story.

 

Malke

--

MS-MVP

Elephant Boy Computers - Don't Panic!

FAQ - http://www.elephantboycomputers.com/#FAQ

[Guest FromTheRafters]

"David H. Lipman" <DLipman~nospam~@Verizon.Net> wrote in message

news:eYKmDiOOJHA.4088@TK2MSFTNGP02.phx.gbl...<span style="color:blue">

> From: "Zango Support" <Zango.Support.3hzex4@news.home.local>

>

> | In the above post Zango is listed as a threat.

> | We would like to correct this listing.

>

>

> "Zango, Inc. Settles FTC Charges Will Give Up $3 Million in Ill-Gotten

> Gains for Unfair

> and Deceptive Adware Downloads "

> http://www.ftc.gov/opa/2006/11/zango.shtm

>

>

> http://www.benedelman.org/spyware/zango-violations/</span>

 

I couldn't access the second link, but the first one was informative.

 

Purveyors of foistware are scumbags. Even if they clean up their act

I wouldn't touch any of their 'legitimate' ad supported software.

[Guest David H. Lipman]

From: "FromTheRafters" <erratic@nomail.afraid.org>

 

 

| "David H. Lipman" <DLipman~nospam~@Verizon.Net> wrote in message

| news:eYKmDiOOJHA.4088@TK2MSFTNGP02.phx.gbl...<span style="color:blue"><span style="color:green">

>> From: "Zango Support" <Zango.Support.3hzex4@news.home.local></span></span>

<span style="color:blue"><span style="color:green">

>> | In the above post Zango is listed as a threat.

>> | We would like to correct this listing.</span></span>

 

<span style="color:blue"><span style="color:green">

>> "Zango, Inc. Settles FTC Charges Will Give Up $3 Million in Ill-Gotten

>> Gains for Unfair

>> and Deceptive Adware Downloads "

>> http://www.ftc.gov/opa/2006/11/zango.shtm</span></span>

 

<span style="color:blue"><span style="color:green">

>> http://www.benedelman.org/spyware/zango-violations/</span></span>

 

| I couldn't access the second link, but the first one was informative.

 

| Purveyors of foistware are scumbags. Even if they clean up their act

| I wouldn't touch any of their 'legitimate' ad supported software.

 

 

They haven't cleaned up their act!

 

--

Dave

http://www.claymania.com/removal-trojan-adware.html

Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp