Guest El.Plates Posted October 31, 2008 Posted October 31, 2008 Hi am trying to fix a problem for a friend of mine on his Dell Inspiron 1720-1418 which is running Vista Home Premium and all is fine apart from Internet Explorer cannot connect to the internet. I DO have a working internet connection and am able to download Windows updates and updates for Spybot (although not for NOD32, Malwarebytes or SuperAntiSpyware !!) I have run the latest version of these utilities and cleaned out some small issues appropriately. Next downloaded Firefox incase IE had become corrupted but exactly the same deal. I next thought maybe it's a firewall issue and as my working knowledge on the vista firewall is pretty flakey I decided to download, via my PC, a copy of Zone Alarm. The Dell will not allow me to install because the drivers are not compatible !! Tried different firewalls from different manufacturers but the same deal. And of course the repair option is not available as there is no back up to work from, for which I will gently thank my friend... Really really desperately need some help on this one TIA Quote
Guest PA Bear [MS MVP] Posted October 31, 2008 Posted October 31, 2008 > ...I am able to download Windows updates and updates for<span style="color:blue"> > Spybot (although not for NOD32, Malwarebytes or SuperAntiSpyware !!)</span> Run a /thorough/ check for hijackware, including posting your hijackthis log to an appropriate forum. Checking for/Help with Hijackware http://aumha.org/a/parasite.htm http://aumha.org/a/quickfix.htm http://aumha.net/viewtopic.php?t=5878 http://wiki.castlecops.com/Malware_Removal...n:_Introduction http://mvps.org/winhelp2002/unwanted.htm http://inetexplorer.mvps.org/data/prevention.htm http://inetexplorer.mvps.org/tshoot.html http://www.mvps.org/sramesh2k/Malware_Defence.htm http://defendingyourmachine2.blogspot.com/ http://www.elephantboycomputers.com/page2....emoving_Malware When all else fails, HijackThis v2.0.2 (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in conjunction with some other utilities). HijackThis will NOT fix anything on its own, but it will help you to both identify and remove any hijackware/spyware with assistance from an expert. Post your log to http://spywarehammer.com/simplemachinesfor....php?board=10.0, http://forums.spybot.info/forumdisplay.php?f=22, http://aumha.net/viewforum.php?f=30, or another appropriate forum for review by an expert in such matters, not here. If the procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop. -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ El.Plates wrote:<span style="color:blue"> > Hi am trying to fix a problem for a friend of mine on his Dell Inspiron > 1720-1418 which is running Vista Home Premium and all is fine apart from > Internet Explorer cannot connect to the internet. I DO have a working > internet connection and am able to download Windows updates and updates > for > Spybot (although not for NOD32, Malwarebytes or SuperAntiSpyware !!) I > have > run the latest version of these utilities and cleaned out some small > issues > appropriately. Next downloaded Firefox incase IE had become corrupted but > exactly the same deal. > I next thought maybe it's a firewall issue and as my working knowledge on > the vista firewall is pretty flakey I decided to download, via my PC, a > copy > of Zone Alarm. > The Dell will not allow me to install because the drivers are not > compatible > !! > Tried different firewalls from different manufacturers but the same deal. > And of course the repair option is not available as there is no back up to > work from, for which I will gently thank my friend... > Really really desperately need some help on this one > TIA </span> Quote
Guest M.L. Posted October 31, 2008 Posted October 31, 2008 >If the procedures look too complex - and there is no shame in admitting this <span style="color:blue"> >isn't your cup of tea - take the machine to a local, reputable and >independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.</span> That's strictly a matter of opinion. Local independent repair shops are no more likely to be reputable than big box shops. In fact, I think they are less so. I stopped advising friends of using independent repair shops after learning how badly one ripped off my uninformed brother. At least the big boxes let you know up front what they'll charge for tasks, and can be a good resource if you already know what needs to be fixed. Quote
Guest Not Even Me Posted November 2, 2008 Posted November 2, 2008 I saw that in XP quite a bit, especially after removing malware that had gotten into the LSP. Running LSPFIX.exe usually fixed it, but you could also run (from the command line) netsh winsock reset then reboot If those failed, removing ALL network adapters from device manager, rebooting and resetting the network connections seemed to do the trick (as it rebuilt the LSP/Winsock) "El.Plates" <pintsofguinness@thebar.now> wrote in message news:F61F2BF5-4230-4CF8-9BD6-E6B7F3237233@microsoft.com...<span style="color:blue"> > Hi am trying to fix a problem for a friend of mine on his Dell Inspiron > 1720-1418 which is running Vista Home Premium and all is fine apart from > Internet Explorer cannot connect to the internet. I DO have a working > internet connection and am able to download Windows updates and updates > for Spybot (although not for NOD32, Malwarebytes or SuperAntiSpyware !!) I > have run the latest version of these utilities and cleaned out some small > issues appropriately. Next downloaded Firefox incase IE had become > corrupted but exactly the same deal. > I next thought maybe it's a firewall issue and as my working knowledge on > the vista firewall is pretty flakey I decided to download, via my PC, a > copy of Zone Alarm. > The Dell will not allow me to install because the drivers are not > compatible !! > Tried different firewalls from different manufacturers but the same deal. > And of course the repair option is not available as there is no back up to > work from, for which I will gently thank my friend... > Really really desperately need some help on this one > TIA </span> Quote
Guest Bob B Posted November 2, 2008 Posted November 2, 2008 Did you carry out the following advice and did it work ? BB "Not Even Me" <cargod01@hotmail.com> wrote in message news:eqPfj3KPJHA.728@TK2MSFTNGP05.phx.gbl...<span style="color:blue"> >I saw that in XP quite a bit, especially after removing malware that had >gotten into the LSP. > Running LSPFIX.exe usually fixed it, but you could also run > (from the command line) netsh winsock reset > then reboot > If those failed, removing ALL network adapters from device manager, > rebooting and resetting the network connections seemed to do the trick (as > it rebuilt the LSP/Winsock) > > "El.Plates" <pintsofguinness@thebar.now> wrote in message > news:F61F2BF5-4230-4CF8-9BD6-E6B7F3237233@microsoft.com...<span style="color:green"> >> Hi am trying to fix a problem for a friend of mine on his Dell Inspiron >> 1720-1418 which is running Vista Home Premium and all is fine apart from >> Internet Explorer cannot connect to the internet. I DO have a working >> internet connection and am able to download Windows updates and updates >> for Spybot (although not for NOD32, Malwarebytes or SuperAntiSpyware !!) >> I have run the latest version of these utilities and cleaned out some >> small issues appropriately. Next downloaded Firefox incase IE had become >> corrupted but exactly the same deal. >> I next thought maybe it's a firewall issue and as my working knowledge on >> the vista firewall is pretty flakey I decided to download, via my PC, a >> copy of Zone Alarm. >> The Dell will not allow me to install because the drivers are not >> compatible !! >> Tried different firewalls from different manufacturers but the same deal. >> And of course the repair option is not available as there is no back up >> to work from, for which I will gently thank my friend... >> Really really desperately need some help on this one >> TIA</span> > > </span> Quote
Guest caretaker Posted November 3, 2008 Posted November 3, 2008 Reset IE. Go Tools/Advanced/ Reset on the bottom. -- caretaker Quote
Guest El.Plates Posted November 3, 2008 Posted November 3, 2008 "Bob B" <bob@hotmail.com> wrote in message news:Os$ph8RPJHA.4480@TK2MSFTNGP05.phx.gbl...<span style="color:blue"> > Did you carry out the following advice and did it work ? > > BB > > > "Not Even Me" <cargod01@hotmail.com> wrote in message > news:eqPfj3KPJHA.728@TK2MSFTNGP05.phx.gbl...<span style="color:green"> >>I saw that in XP quite a bit, especially after removing malware that had >>gotten into the LSP. >> Running LSPFIX.exe usually fixed it, but you could also run >> (from the command line) netsh winsock reset >> then reboot >> If those failed, removing ALL network adapters from device manager, >> rebooting and resetting the network connections seemed to do the trick >> (as it rebuilt the LSP/Winsock) >> >> "El.Plates" <pintsofguinness@thebar.now> wrote in message >> news:F61F2BF5-4230-4CF8-9BD6-E6B7F3237233@microsoft.com...<span style="color:darkred"> >>> Hi am trying to fix a problem for a friend of mine on his Dell Inspiron >>> 1720-1418 which is running Vista Home Premium and all is fine apart from >>> Internet Explorer cannot connect to the internet. I DO have a working >>> internet connection and am able to download Windows updates and updates >>> for Spybot (although not for NOD32, Malwarebytes or SuperAntiSpyware !!) >>> I have run the latest version of these utilities and cleaned out some >>> small issues appropriately. Next downloaded Firefox incase IE had become >>> corrupted but exactly the same deal. >>> I next thought maybe it's a firewall issue and as my working knowledge >>> on the vista firewall is pretty flakey I decided to download, via my PC, >>> a copy of Zone Alarm. >>> The Dell will not allow me to install because the drivers are not >>> compatible !! >>> Tried different firewalls from different manufacturers but the same >>> deal. >>> And of course the repair option is not available as there is no back up >>> to work from, for which I will gently thank my friend... >>> Really really desperately need some help on this one >>> TIA</span></span></span> Hi Bob, I had already gone down the rebuild LSP/Winsock route without success, and have subsequently posted back what I did to fix the issue - not the way I had wanted to do it, as I never found the original problem, but a solution non the less. Thanks for you reply and best regards Quote
Guest Bob B Posted November 3, 2008 Posted November 3, 2008 "El.Plates" <pintsofguinness@thebar.now> wrote in message news:%23stCKtaPJHA.1164@TK2MSFTNGP02.phx.gbl...<span style="color:blue"> > > > "Bob B" <bob@hotmail.com> wrote in message > news:Os$ph8RPJHA.4480@TK2MSFTNGP05.phx.gbl...<span style="color:green"> >> Did you carry out the following advice and did it work ? >> >> BB >> >> >> "Not Even Me" <cargod01@hotmail.com> wrote in message >> news:eqPfj3KPJHA.728@TK2MSFTNGP05.phx.gbl...<span style="color:darkred"> >>>I saw that in XP quite a bit, especially after removing malware that had >>>gotten into the LSP. >>> Running LSPFIX.exe usually fixed it, but you could also run >>> (from the command line) netsh winsock reset >>> then reboot >>> If those failed, removing ALL network adapters from device manager, >>> rebooting and resetting the network connections seemed to do the trick >>> (as it rebuilt the LSP/Winsock) >>> >>> "El.Plates" <pintsofguinness@thebar.now> wrote in message >>> news:F61F2BF5-4230-4CF8-9BD6-E6B7F3237233@microsoft.com... >>>> Hi am trying to fix a problem for a friend of mine on his Dell Inspiron >>>> 1720-1418 which is running Vista Home Premium and all is fine apart >>>> from Internet Explorer cannot connect to the internet. I DO have a >>>> working internet connection and am able to download Windows updates and >>>> updates for Spybot (although not for NOD32, Malwarebytes or >>>> SuperAntiSpyware !!) I have run the latest version of these utilities >>>> and cleaned out some small issues appropriately. Next downloaded >>>> Firefox incase IE had become corrupted but exactly the same deal. >>>> I next thought maybe it's a firewall issue and as my working knowledge >>>> on the vista firewall is pretty flakey I decided to download, via my >>>> PC, a copy of Zone Alarm. >>>> The Dell will not allow me to install because the drivers are not >>>> compatible !! >>>> Tried different firewalls from different manufacturers but the same >>>> deal. >>>> And of course the repair option is not available as there is no back up >>>> to work from, for which I will gently thank my friend... >>>> Really really desperately need some help on this one >>>> TIA</span></span> > Hi Bob, I had already gone down the rebuild LSP/Winsock route without > success, and have subsequently posted back what I did to fix the issue - > not the way I had wanted to do it, as I never found the original problem, > but a solution non the less. > Thanks for you reply and best regards</span> Are you saying that removing the network adaptors from the device manager then rebooting actually worked. Will the network connection reset automatically or what else did you have to do ? (by the way I find I could connect to the internet with internet explorer in safe mode with the network connection but not in normal mode) Bob<span style="color:blue"> > </span> Quote
Guest El.Plates Posted November 3, 2008 Posted November 3, 2008 <span style="color:blue"> > Are you saying that removing the network adaptors from the device manager > then rebooting actually worked. Will the network connection reset > automatically or what else did you have to do ? (by the way I find I could > connect to the internet with internet explorer in safe mode with the > network connection but not in normal mode) > > Bob</span> No I'm not saying that, what I am saying is, is that I posted the Solution that I used - so that people knew the problem was fixed. Thanks again Quote
Guest Frank Saunders MS-MVP IE,OE/WM Posted November 3, 2008 Posted November 3, 2008 "Not Even Me" <cargod01@hotmail.com> wrote in message news:eqPfj3KPJHA.728@TK2MSFTNGP05.phx.gbl...<span style="color:blue"> >I saw that in XP quite a bit, especially after removing malware that had >gotten into the LSP. > Running LSPFIX.exe usually fixed it, but you could also run > (from the command line) netsh winsock reset > then reboot > If those failed, removing ALL network adapters from device manager, > rebooting and resetting the network connections seemed to do the trick (as > it rebuilt the LSP/Winsock) > > "El.Plates" <pintsofguinness@thebar.now> wrote in message > news:F61F2BF5-4230-4CF8-9BD6-E6B7F3237233@microsoft.com...<span style="color:green"> >> Hi am trying to fix a problem for a friend of mine on his Dell Inspiron >> 1720-1418 which is running Vista Home Premium and all is fine apart from >> Internet Explorer cannot connect to the internet. I DO have a working >> internet connection and am able to download Windows updates and updates >> for Spybot (although not for NOD32, Malwarebytes or SuperAntiSpyware !!) >> I have run the latest version of these utilities and cleaned out some >> small issues appropriately. Next downloaded Firefox incase IE had become >> corrupted but exactly the same deal. >> I next thought maybe it's a firewall issue and as my working knowledge on >> the vista firewall is pretty flakey I decided to download, via my PC, a >> copy of Zone Alarm. >> The Dell will not allow me to install because the drivers are not >> compatible !! >> Tried different firewalls from different manufacturers but the same deal. >> And of course the repair option is not available as there is no back up >> to work from, for which I will gently thank my friend... >> Really really desperately need some help on this one >> TIA</span> > ></span> Do a thorough check for malware, following all of the steps at one of these Web pages, including HijackThis. Help with malware: All MS-MVP Sites. http://aumha.org/a/parasite.htm http://aumha.org/a/quickfix.htm http://www.elephantboycomputers.com/page2....emoving_Malware http://mvps.org/winhelp2002/unwanted.htm http://inetexplorer.mvps.org/darnit.html http://www.mvps.org/sramesh2k/Malware_Defence.htm Unexplained computer behavior may be caused by deceptive software. http://support.microsoft.com/kb/827315 So How Did I Get Infected Anyway? For quite a few people it's by installing programs like Messenger Plus, whose ads for malware don't identify the malware as such and try to convince you that you owe it to the author. See also: http://www.wilderssecurity.com/showthread.php?t=27971 Don't ever do a "default" install of anything. Always choose Custom and see what else is being carried along. Don't install any extras you're not sure of. -- Frank Saunders MS-MVP IE,OE/WM Do not reply with email Quote
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