virus

[Guest ri-ba2008@hotmail.fr]

Bonjours,mon probleme norton m'affiche qu 'il detecte infostealer.monstres

sur mon ordinateur je voudrais s'avoir c'est quoi et comment le

suprimmer.merci pour votre aide

[Guest Malke]

ri-ba2008@hotmail.fr wrote:

<span style="color:blue">

> Bonjours,mon probleme norton m'affiche qu 'il detecte infostealer.monstres

> sur mon ordinateur je voudrais s'avoir c'est quoi et comment le

> suprimmer.merci pour votre aide</span>

 

You may wish to post in the appropriate French-speaking newsgroup instead

(look for groups with .fr in their names).

http://aumha.org/nntp.htm - list of MS newsgroups

 

Otherwise, here are standard malware removal steps:

 

Go through these general malware removal steps systematically -

http://www.elephantboycomputers.com/page2....emoving_Malware

 

Include scanning with David Lipman's Multi_AV and follow instructions to do

all scans in Safe Mode. Please see the special Notes regarding using

Multi_AV in Vista.

 

http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions

http://tinyurl.com/yoeru3 - download link and more instructions

 

You can also check to see if there are targeted removal steps for your

malware here:

Bleeping Computer removal how-to's -

http://www.bleepingcomputer.com/forums/forum55.html

or here - Malwarebytes malware removal guides - http://tinyurl.com/5xrpft

 

When all else fails, get guided help. Choose one of the specialty forums

listed at the first link. Register and read its posting FAQ. PLEASE DO NOT

POST LOGS IN THE MS NEWSGROUPS.

 

If you can't do the work yourself (and there is no shame in admitting this

isn't your cup of tea), take the machine to a professional computer repair

shop (not your local equivalent of BigComputerStore/GeekSquad). Please be

aware that not all local shops are skilled at removing malware and even if

they are, your computer may be so infested that Windows will need to be

clean-installed. If possible, have all your data backed up before you take

the machine into a shop.

 

Malke

--

MS-MVP

Elephant Boy Computers

http://www.elephantboycomputers.com/#FAQ

"Don't Panic!"