cant get online due to security center

[Guest kevin]

I also have a probelm with vista security center, as a virrus accessed my

computer and when I tried to go onto online, a page opened up from microsoft

security center, telling me that my computer was at harm and to download

anti-spyware. It provide a link to a website to buy the software. I brought

the software and it go rid of the virrus, however the probelm is I still

cant get onto the internet, as the microsoft security center page still

kepts opening up and telling me to download the software, when I have

already done this.

 

 

 

What do I do, as I really need to get this fixed.

[Guest Malke]

kevin wrote:

<span style="color:blue">

> I also have a probelm with vista security center, as a virrus accessed my

> computer and when I tried to go onto online, a page opened up from

> microsoft security center, telling me that my computer was at harm and to

> download anti-spyware. It provide a link to a website to buy the software.

> I brought the software and it go rid of the virrus, however the probelm is

> I still cant get onto the internet, as the microsoft security center page

> still kepts opening up and telling me to download the software, when I

> have already done this.</span>

 

The message was not from Windows. You were infected by and have been

scammed by a rogue antispyware program. You should contact your bank and

rescind the charges immediately. It would also be wise to get a new credit

card if that is how you paid. And your computer is still infected.

 

Here are general removal steps for rogues:

 

Your system is infected with a rogue antivirus program. It is called "rogue"

because it pretends to be A Good Guy but is really Evil. Do not pay them!

 

Because you didn't give me the name of the program that is trying to get you

to buy it, I can't point you to specific removal steps. Look for them here:

 

Bleeping Computer removal how-to's -

http://www.bleepingcomputer.com/forums/forum55.html

Malwarebytes malware removal guides - http://tinyurl.com/5xrpft

 

If you are infected with XP Antivirus or Antivirus 2009/10, here are removal

steps:

 

http://www.bleepingcomputer.com/malware-re...-antivirus-2009

http://www.bleepingcomputer.com/forums/topic154529.html (earlier versions)

 

Removal instructions for Antivirus 2010:

http://www.malwarebytes.org/forums/index.php?showtopic=6703

 

Removal instructions for Antivirus 2009:

http://www.malwarebytes.org/forums/index.php?showtopic=5178

 

These may work for you and all may be well. However, in many cases the

computer will also be infected with Zlob and/or Vundo trojans and protected

by a rootkit. These machines are extremely difficult to clean.

 

If your machine is one of these cases, either get guided help at one of the

specialty forums below OR back up your data and do a clean install of

Windows. It is your choice. If you are unsure how to back up your data or

how to do a clean install, you can take your machine to a local computer

professional. I don't recommend using BigComputerStore/GeekSquad types of

places.

 

PLEASE DO NOT POST LOGS IN THE MS NEWSGROUPS.

 

http://aumha.org/downloads/hijackthis.zip

http://aumha.net/ - Click on the HijackThis forum. Read the announcement and

the stickies first .

http://www.atribune.org/forums/index.php?showforum=9

http://aumha.net/viewforum.php?f=30

http://www.bleepingcomputer.com/forums/forum22.html

http://www.dslreports.com/forum/cleanup

http://www.cybertechhelp.com/forums/forumdisplay.php?f=25

http://www.geekstogo.com/forum/Malware_Rem...o_Here-f37.html

http://www.malwarebytes.org/forums/index.php?showforum=7

http://gladiator-antivirus.com/forum/index.php?showforum=170

http://spywarewarrior.com/viewforum.php?f=5

http://forums.techguy.org/54-security/

http://forums.tomcoyote.org/

http://www.thespykiller.co.uk/index.php?board=3.0

http://forums.subratam.org/index.php?showforum=7

 

Malke

--

MS-MVP

Elephant Boy Computers

http://www.elephantboycomputers.com/#FAQ

"Don't Panic!"