Virus Removal

[Guest clarky clarke]

Hi My service provider is BT and they use Norton Anti Virus ,when I run a

full scan I am warned of a high risk virus called Downldr that they can't

remove .When I use Windows Explorer to locate the file it reports no files

found.How do I remove this virus?

 

--

Thanks To anyone who replies to my post

[Guest Milo]

Alright usually if it went through a scan it should state the location of

the file and the action taken? is it passed, clean, delete or quarantined?

If it mention Downloader its not a Virus ( its just the regular malware -

trojan downloader ).

 

no for such instance better your optional security application for 3rd

opinion

 

go to www.safety.live.com ( safety scan ) or www.trendsecure.com (

Housecall )

those are free online scanners you can use without much of installation

 

Please do give us a feedback on its outcome

 

Hope this can give us further view of your concern.

 

 

"clarky clarke" <clarkyclarke@discussions.microsoft.com> wrote in message

news:CC930658-F3D8-4355-8A38-B2C21837545D@microsoft.com...<span style="color:blue">

> Hi My service provider is BT and they use Norton Anti Virus ,when I run a

> full scan I am warned of a high risk virus called Downldr that they can't

> remove .When I use Windows Explorer to locate the file it reports no files

> found.How do I remove this virus?

>

> --

> Thanks To anyone who replies to my post </span>

[Guest FromTheRafters]

What is the exact path and name of the file, and the exact name

of the malware it is detected as. What is the exact wording of the

Anti Virus' "can't remove" message.

 

It may be possible that it is in the system restore store (restore points)

and you only need to flush it out (or just ignore it until it goes away on

its own). A downloader trojan detection often means that the program

poses a potential risk - not that you are actively infected with some

malware. The program may reside in an area where it poses no risk

at the moment - and yet still be detected (rightfully) as a threat.

 

With so little to go on, all you will get are guesses or general malware

removal tips.

 

"clarky clarke" <clarkyclarke@discussions.microsoft.com> wrote in message

news:CC930658-F3D8-4355-8A38-B2C21837545D@microsoft.com...<span style="color:blue">

> Hi My service provider is BT and they use Norton Anti Virus ,when I run a

> full scan I am warned of a high risk virus called Downldr that they can't

> remove .When I use Windows Explorer to locate the file it reports no files

> found.How do I remove this virus?

>

> --

> Thanks To anyone who replies to my post </span>

[Guest PA Bear [MS MVP]]

Unexplained computer behavior may be caused by deceptive software

http://support.microsoft.com/kb/827315

 

Run a /thorough/ check for hijackware, including posting your hijackthis log

to an appropriate forum.

 

Checking for/Help with Hijackware

http://aumha.org/a/parasite.htm

http://aumha.org/a/quickfix.htm

http://aumha.net/viewtopic.php?t=5878

http://wiki.castlecops.com/Malware_Removal...n:_Introduction

http://mvps.org/winhelp2002/unwanted.htm

http://inetexplorer.mvps.org/data/prevention.htm

http://inetexplorer.mvps.org/tshoot.html

http://www.mvps.org/sramesh2k/Malware_Defence.htm

http://defendingyourmachine2.blogspot.com/

http://www.elephantboycomputers.com/page2....emoving_Malware

 

When all else fails, HijackThis v2.0.2

(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in

conjunction with some other utilities). HijackThis will NOT fix anything on

its own, but it will help you to both identify and remove any

hijackware/spyware with assistance from an expert. Post your log to

http://spywarehammer.com/simplemachinesfor....php?board=10.0,

http://forums.spybot.info/forumdisplay.php?f=22,

http://aumha.net/viewforum.php?f=30, or another appropriate forum for review

by an expert in such matters, not here.

 

If the procedures look too complex - and there is no shame in admitting this

isn't your cup of tea - take the machine to a local, reputable and

independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/

 

clarky clarke wrote:<span style="color:blue">

> Hi My service provider is BT and they use Norton Anti Virus ,when I run a

> full scan I am warned of a high risk virus called Downldr that they can't

> remove .When I use Windows Explorer to locate the file it reports no files

> found.How do I remove this virus? </span>