Guest cherryan Posted November 25, 2008 Posted November 25, 2008 if this duplicates i apologise but it appeared to crash on my when i tried to pst it defender identified two adware programs backed up by norton to my backup drive. It offered to remove them and tells me it has suceeded. It then identifies that they are still there and gives me the above error message when i ask it to remove them again. any suggestions Andrew Quote
Guest Engel Posted November 25, 2008 Posted November 25, 2008 Hello Cherryan, Please reboot into safe mode logged in as administrator and run a full ªntivirus and spyware (open Windows Defender, on the scan page choose Scan options > Full System Scan (check the boxes below) > click "Run Scan Now" ) scan with the latest signatures to see if that helps. This isn't guaranteed, but it works for a great many items that at first appear not to be cleaned in øºÑÂmªl mºde. Can't hurt to try SUPERAntiSpyware and Malwarebytes Anti-Malware. First - ensure you do not have "Vundo". Clean it up if you do. It seems possible that your Windows installation has been deliberately damaged by a trojan (Vundo, along any uninvited guests. (SDBot and ZLOB, all protected by a rootkit.)) so as to prevent you updating your system or removing the trojan. Your first priority must be to cleanse your PC of all malware. A very good antimalware app is SUPERAntiSpyware and Malwarebytes Anti-Malware There is a free version (on demand scanning only), the paid for version includes active monitoring, similar to Windows defender: <http://www.superantispyware.com/> -=- The trial version of SUPERAntiSpyware Pro (SAS): <http://www.superantispyware.com/superantispywarefreevspro.html> -=- <http://securitynewsfromthenet.blogspot.com/2007/04/superantispyware-home-edition-free.html> -=- Malwarebytes Anti-Malware MalwareBytes Anti-malware (MBAM) <http://aumha.net/viewtopic.php?f=30&t=36962> SUPERAntiSpyware, together with Malwarebytes Anti-Malware, are free malaware scanning application's. Oh, and it sure doesn't hurt to have both of these applications for multiple layers of protection. Good luck -=- "cherryan" wrote: <span style="color:blue"> > if this duplicates i apologise but it appeared to crash on my when i tried to > pst it > > defender identified two adware programs backed up by norton to my backup > drive. It offered to remove them and tells me it has suceeded. It then > identifies that they are still there and gives me the above error message > when i ask it to remove them again. > any suggestions > > Andrew</span> Quote
Guest cherryan Posted November 25, 2008 Posted November 25, 2008 I'll try it later in the week, thanks "Engel" wrote: <span style="color:blue"> > Hello Cherryan, > > Please reboot into safe mode logged in as administrator and run a full > ªntivirus and spyware (open Windows Defender, on the scan page choose Scan > options > Full System Scan (check the boxes below) > click "Run Scan Now" ) > scan with the latest signatures to see if that helps. > > This isn't guaranteed, but it works for a great many items that at first > appear not to be cleaned in øºÑÂmªl mºde. > > > Can't hurt to try SUPERAntiSpyware and Malwarebytes Anti-Malware. > > First - ensure you do not have "Vundo". Clean it up if you do. > > It seems possible that your Windows installation has been deliberately > damaged by a trojan (Vundo, along any uninvited guests. (SDBot and ZLOB, all > protected by a rootkit.)) so as to prevent you updating your system or > removing the trojan. > > > Your first priority must be to cleanse your PC of all malware. > > > A very good antimalware app is SUPERAntiSpyware and Malwarebytes Anti-Malware > > > There is a free version (on demand scanning only), the paid for version > includes active monitoring, similar to Windows defender: > <http://www.superantispyware.com/> > -=- > > The trial version of SUPERAntiSpyware Pro (SAS): > <http://www.superantispyware.com/superantispywarefreevspro.html> > -=- > > <http://securitynewsfromthenet.blogspot.com/2007/04/superantispyware-home-edition-free.html> > -=- > > > > Malwarebytes Anti-Malware MalwareBytes Anti-malware (MBAM) > <http://aumha.net/viewtopic.php?f=30&t=36962> > > > SUPERAntiSpyware, together with Malwarebytes Anti-Malware, are free malaware > scanning application's. Oh, and it sure doesn't hurt to have both of these > applications for multiple layers of protection. > > > Good luck > -=- > > > > "cherryan" wrote: > <span style="color:green"> > > if this duplicates i apologise but it appeared to crash on my when i tried to > > pst it > > > > defender identified two adware programs backed up by norton to my backup > > drive. It offered to remove them and tells me it has suceeded. It then > > identifies that they are still there and gives me the above error message > > when i ask it to remove them again. > > any suggestions > > > > Andrew</span></span> Quote
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