Guest Julia Hopkins Posted December 15, 2008 Posted December 15, 2008 I cannot send any emails from my msn account. If I do it coming up with the following message: "To continue sending your message, please solve the puzzle. (Sorry for the inconvenience--these puzzles help us stop spammers" and asking me to confirm my email account. Is this genuine, or something to trick me into revealing my email account details? Thanks Quote
Guest PA Bear [MS MVP] Posted December 15, 2008 Posted December 15, 2008 [[Forwarded to MSN Discussion newsgroup via crosspost]] Julia Hopkins wrote:<span style="color:blue"> > I cannot send any emails from my msn account. If I do it coming up with > the > following message: > > "To continue sending your message, please solve the puzzle. (Sorry for the > inconvenience--these puzzles help us stop spammers" > > and asking me to confirm my email account. Is this genuine, or something > to > trick me into revealing my email account details? Thanks </span> Quote
Guest Earle Horton Posted December 15, 2008 Posted December 15, 2008 Julia, I haven't seen this. Please post more details about exactly how you are accessing your MSN mail. You could be using MSN Explorer E-Mail Client, Outlook Express, Outlook Connector or the Hotmail Web site. There are probably other methods I haven't thought of. Also what kind of MSN account is this? Do you pay to use it, or is it free? Earle "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message news:%23u$CGLwXJHA.6000@TK2MSFTNGP05.phx.gbl...<span style="color:blue"> > [[Forwarded to MSN Discussion newsgroup via crosspost]] > > Julia Hopkins wrote:<span style="color:green"> >> I cannot send any emails from my msn account. If I do it coming up with >> the >> following message: >> >> "To continue sending your message, please solve the puzzle. (Sorry for >> the >> inconvenience--these puzzles help us stop spammers" >> >> and asking me to confirm my email account. Is this genuine, or something >> to >> trick me into revealing my email account details? Thanks</span> > </span> Quote
Guest ...winston Posted December 16, 2008 Posted December 16, 2008 Julia..from your description it looks a verification from MSn <qp> Why do I have to match characters in a picture? Match the characters in the picture You must type the numbers and letters you see in a picture to confirm that a person, rather than an automated program, is trying to access the page. This requirement helps prevent automated programs from misusing the Windows Live ID service. In some instances you might mistakenly type an incorrect character. When this happens you will be asked to type a new set of characters. Look at the numbers and letters in the picture, and then type them in the box below the picture. </qp> Until you provide more details on when it appears, the validity can't be fully determined. Can you access your account at account.live.com without seeing the prompt to enter a set of matching characters ? Does it occur when you logon to mail.live.com or hotmail.live.com when you use Internet Explorer ? Please provide more information for our understanding to ensure a response with a more helpful direction. Thanks, -- ...winston ms-mvp mail "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message news:#u$CGLwXJHA.6000@TK2MSFTNGP05.phx.gbl...<span style="color:blue"> > [[Forwarded to MSN Discussion newsgroup via crosspost]] > > Julia Hopkins wrote:<span style="color:green"> >> I cannot send any emails from my msn account. If I do it coming up with the >> following message: >> >> "To continue sending your message, please solve the puzzle. (Sorry for the >> inconvenience--these puzzles help us stop spammers" >> >> and asking me to confirm my email account. Is this genuine, or something to >> trick me into revealing my email account details? Thanks</span> > </span> Quote
Guest Julia Hopkins Posted December 16, 2008 Posted December 16, 2008 Thanks This is the exact message that comes up in a yellow box when I try and send an email To continue sending your message, please solve the puzzle. (Sorry for the inconvenience--these puzzles help us stop spammers.)confirm your e-mail account I do not pay for the msn account and I usually access it via MSN messenger or I just go to a MSN login and type in my email address and password Does that help? "Earle Horton" wrote: <span style="color:blue"> > Julia, > > I haven't seen this. Please post more details about exactly how you are > accessing your MSN mail. You could be using MSN Explorer E-Mail Client, > Outlook Express, Outlook Connector or the Hotmail Web site. There are > probably other methods I haven't thought of. Also what kind of MSN account > is this? Do you pay to use it, or is it free? > > Earle > > "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message > news:%23u$CGLwXJHA.6000@TK2MSFTNGP05.phx.gbl...<span style="color:green"> > > [[Forwarded to MSN Discussion newsgroup via crosspost]] > > > > Julia Hopkins wrote:<span style="color:darkred"> > >> I cannot send any emails from my msn account. If I do it coming up with > >> the > >> following message: > >> > >> "To continue sending your message, please solve the puzzle. (Sorry for > >> the > >> inconvenience--these puzzles help us stop spammers" > >> > >> and asking me to confirm my email account. Is this genuine, or something > >> to > >> trick me into revealing my email account details? Thanks</span> > > </span> > > > </span> Quote
Guest Shenan Stanley Posted December 17, 2008 Posted December 17, 2008 Julia Hopkins wrote:<span style="color:blue"> > This is the exact message that comes up in a yellow box when I try > and send an email > > To continue sending your message, please solve the puzzle. (Sorry > for the inconvenience--these puzzles help us stop spammers.)confirm > your e-mail account > > I do not pay for the msn account and I usually access it via MSN > messenger or I just go to a MSN login and type in my email address > and password > > Does that help?</span> Clarify, please... What do you mean by, "go to a MSN login"? Is that using Internet Explorer or FireFox or some other Internet Browser (surfing the internet) to get to this page: http://login.live.com/login.srf?wa=wsignin...%2Fdefault.aspx Or something similar? Or perhaps you are using the MSN browser? -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html Quote
Guest FromTheRafters Posted December 17, 2008 Posted December 17, 2008 "Julia Hopkins" <JuliaHopkins@discussions.microsoft.com> wrote in message news:A949348E-4A50-4C18-A376-45DD612B4A9C@microsoft.com...<span style="color:blue"> >I cannot send any emails from my msn account. If I do it coming up with >the > following message: > > "To continue sending your message, please solve the puzzle. (Sorry for the > inconvenience--these puzzles help us stop spammers" > > and asking me to confirm my email account. Is this genuine, or something > to > trick me into revealing my email account details? Thanks</span> The fact that someone wants you to confirm your e-mail account sounds suspicious to me. Also, some of what I see using google to research this Looks odd to me. This for instance: http://www.mbt3th.us/vb/archive/index.php/t-77410.html Quote
Guest Julia Hopkins Posted December 17, 2008 Posted December 17, 2008 Thanks. This using Internet Explorer. Julia "Shenan Stanley" wrote: <span style="color:blue"> > Julia Hopkins wrote:<span style="color:green"> > > This is the exact message that comes up in a yellow box when I try > > and send an email > > > > To continue sending your message, please solve the puzzle. (Sorry > > for the inconvenience--these puzzles help us stop spammers.)confirm > > your e-mail account > > > > I do not pay for the msn account and I usually access it via MSN > > messenger or I just go to a MSN login and type in my email address > > and password > > > > Does that help?</span> > > Clarify, please... > > What do you mean by, "go to a MSN login"? > > Is that using Internet Explorer or FireFox or some other Internet Browser > (surfing the internet) to get to this page: > http://login.live.com/login.srf?wa=wsignin...%2Fdefault.aspx > > Or something similar? > > Or perhaps you are using the MSN browser? > > -- > Shenan Stanley > MS-MVP > -- > How To Ask Questions The Smart Way > http://www.catb.org/~esr/faqs/smart-questions.html > > > </span> Quote
Guest Julia Hopkins Posted December 17, 2008 Posted December 17, 2008 Thanks. The URL that you've provided shows that others have experienced this message, but because it's not in English I can't see whether the reply is reassuring or concerning. Did you find anything about this message that's in English? Julia "FromTheRafters" wrote: <span style="color:blue"> > > "Julia Hopkins" <JuliaHopkins@discussions.microsoft.com> wrote in message > news:A949348E-4A50-4C18-A376-45DD612B4A9C@microsoft.com...<span style="color:green"> > >I cannot send any emails from my msn account. If I do it coming up with > >the > > following message: > > > > "To continue sending your message, please solve the puzzle. (Sorry for the > > inconvenience--these puzzles help us stop spammers" > > > > and asking me to confirm my email account. Is this genuine, or something > > to > > trick me into revealing my email account details? Thanks</span> > > The fact that someone wants you to confirm your e-mail account sounds > suspicious to me. Also, some of what I see using google to research this > Looks odd to me. > > This for instance: > http://www.mbt3th.us/vb/archive/index.php/t-77410.html > > > > </span> Quote
Guest Julia Hopkins Posted December 17, 2008 Posted December 17, 2008 I have found this: http://www.theanswerbank.co.uk/Technology/...tion666988.html Which is further evidence that I am ot alone with this issue! Interesting that it was also posted recently. The answer is reassuring, but should I be rassured by it? "FromTheRafters" wrote: <span style="color:blue"> > > "Julia Hopkins" <JuliaHopkins@discussions.microsoft.com> wrote in message > news:A949348E-4A50-4C18-A376-45DD612B4A9C@microsoft.com...<span style="color:green"> > >I cannot send any emails from my msn account. If I do it coming up with > >the > > following message: > > > > "To continue sending your message, please solve the puzzle. (Sorry for the > > inconvenience--these puzzles help us stop spammers" > > > > and asking me to confirm my email account. Is this genuine, or something > > to > > trick me into revealing my email account details? Thanks</span> > > The fact that someone wants you to confirm your e-mail account sounds > suspicious to me. Also, some of what I see using google to research this > Looks odd to me. > > This for instance: > http://www.mbt3th.us/vb/archive/index.php/t-77410.html > > > > </span> Quote
Guest ...winston Posted December 17, 2008 Posted December 17, 2008 Julia, Logon to http://mail.live.com Do you receive a prompt to fill in a box with matching characters ? -- ...winston ms-mvp mail "Julia Hopkins" <JuliaHopkins@discussions.microsoft.com> wrote in message news:9A508B9A-BFE6-4CD5-B2A3-1788D33B82E3@microsoft.com...<span style="color:blue"> > Thanks > > This is the exact message that comes up in a yellow box when I try and send > an email > > To continue sending your message, please solve the puzzle. (Sorry for the > inconvenience--these puzzles help us stop spammers.)confirm your e-mail > account > > I do not pay for the msn account and I usually access it via MSN messenger > or I just go to a MSN login and type in my email address and password > > Does that help? > > > "Earle Horton" wrote: ><span style="color:green"> >> Julia, >> >> I haven't seen this. Please post more details about exactly how you are >> accessing your MSN mail. You could be using MSN Explorer E-Mail Client, >> Outlook Express, Outlook Connector or the Hotmail Web site. There are >> probably other methods I haven't thought of. Also what kind of MSN account >> is this? Do you pay to use it, or is it free? >> >> Earle >> >> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message >> news:%23u$CGLwXJHA.6000@TK2MSFTNGP05.phx.gbl...<span style="color:darkred"> >> > [[Forwarded to MSN Discussion newsgroup via crosspost]] >> > >> > Julia Hopkins wrote: >> >> I cannot send any emails from my msn account. If I do it coming up with >> >> the >> >> following message: >> >> >> >> "To continue sending your message, please solve the puzzle. (Sorry for >> >> the >> >> inconvenience--these puzzles help us stop spammers" >> >> >> >> and asking me to confirm my email account. Is this genuine, or something >> >> to >> >> trick me into revealing my email account details? Thanks >> ></span> >> >> >> </span></span> Quote
Guest FromTheRafters Posted December 17, 2008 Posted December 17, 2008 "Julia Hopkins" <JuliaHopkins@discussions.microsoft.com> wrote in message news:494F1073-D07E-4646-A39E-77D78E96FA90@microsoft.com...<span style="color:blue"> > Thanks. The URL that you've provided shows that others have experienced > this > message, but because it's not in English I can't see whether the reply is > reassuring or concerning. Did you find anything about this message that's > in > English? Julia</span> What I did was put "your message, please solve the puzzle" into my Google search bar and found your posts, some similar to yours, and most responses were that it is a normal thing. I disagree only because I see no reason for any e-mail particulars being confirmed. The CAPTCHA thing is enough to prove it is not an automated send, so that should be all there is to it. The 'other language' post interested me mostly because it appeared to me to be an image source site someone in this group would want to spend some time investigating. Quote
Guest FromTheRafters Posted December 17, 2008 Posted December 17, 2008 "Julia Hopkins" <JuliaHopkins@discussions.microsoft.com> wrote in message news:D65ADC54-3A98-4B39-8878-038FE8D66035@microsoft.com...<span style="color:blue"> >I have found this: > > http://www.theanswerbank.co.uk/Technology/...tion666988.html > > Which is further evidence that I am ot alone with this issue! Interesting > that it was also posted recently. The answer is reassuring, but should I > be > rassured by it?</span> I found that too, but there is no mention of "confirm your account" or such. Why would my account service need me to confirm that which they already know - or if they don't know it, how could they confirm my answer was correct? By the way, my search criteria included the quotes so that the string would be searched for instead of just those words near each other. I would expect that string to be plastered all over search results if it was legitimate. Sorry I don't have a definitive answer for you. Quote
Guest Julia Hopkins Posted December 17, 2008 Posted December 17, 2008 Thanks I have a theory. The actual message that appears is: To continue sending your message, please solve the puzzle. (Sorry for the inconvenience--these puzzles help us stop spammers.)confirm your e-mail account You can't see it in this post, but "confirm your email account" is a hyperlink to: http://bl113w.blu113.mail.live.com/mail/Hiplight.aspx?n=[numeric] (I haven't included the numeric) I wonder if this is a hyperlink to the CAPTCHA, rather than genuinely asking for the account details to be confirmed? What do you think? "FromTheRafters" wrote: <span style="color:blue"> > > "Julia Hopkins" <JuliaHopkins@discussions.microsoft.com> wrote in message > news:494F1073-D07E-4646-A39E-77D78E96FA90@microsoft.com...<span style="color:green"> > > Thanks. The URL that you've provided shows that others have experienced > > this > > message, but because it's not in English I can't see whether the reply is > > reassuring or concerning. Did you find anything about this message that's > > in > > English? Julia</span> > > What I did was put "your message, please solve the puzzle" into my > Google search bar and found your posts, some similar to yours, and > most responses were that it is a normal thing. I disagree only because > I see no reason for any e-mail particulars being confirmed. > > The CAPTCHA thing is enough to prove it is not an automated send, > so that should be all there is to it. > > The 'other language' post interested me mostly because it appeared > to me to be an image source site someone in this group would want > to spend some time investigating. > > > </span> Quote
Guest FromTheRafters Posted December 17, 2008 Posted December 17, 2008 It takes me to a login page. http://login.live.com/login.srf?wa=wsignin...umeric&id=64855 "Julia Hopkins" <JuliaHopkins@discussions.microsoft.com> wrote in message news:D9215964-FE38-48FB-AEED-FB8B47AECCF2@microsoft.com...<span style="color:blue"> > Thanks > > I have a theory. The actual message that appears is: > > To continue sending your message, please solve the puzzle. (Sorry for the > inconvenience--these puzzles help us stop spammers.)confirm your e-mail > account > > You can't see it in this post, but "confirm your email account" is a > hyperlink to: > > http://bl113w.blu113.mail.live.com/mail/Hiplight.aspx?n=[numeric] > > (I haven't included the numeric) > > I wonder if this is a hyperlink to the CAPTCHA, rather than genuinely > asking > for the account details to be confirmed? What do you think? > > > "FromTheRafters" wrote: ><span style="color:green"> >> >> "Julia Hopkins" <JuliaHopkins@discussions.microsoft.com> wrote in message >> news:494F1073-D07E-4646-A39E-77D78E96FA90@microsoft.com...<span style="color:darkred"> >> > Thanks. The URL that you've provided shows that others have >> > experienced >> > this >> > message, but because it's not in English I can't see whether the reply >> > is >> > reassuring or concerning. Did you find anything about this message >> > that's >> > in >> > English? Julia</span> >> >> What I did was put "your message, please solve the puzzle" into my >> Google search bar and found your posts, some similar to yours, and >> most responses were that it is a normal thing. I disagree only because >> I see no reason for any e-mail particulars being confirmed. >> >> The CAPTCHA thing is enough to prove it is not an automated send, >> so that should be all there is to it. >> >> The 'other language' post interested me mostly because it appeared >> to me to be an image source site someone in this group would want >> to spend some time investigating. >> >> >> </span></span> Quote
Guest PA Bear [MS MVP] Posted December 17, 2008 Posted December 17, 2008 [X-posted to MSN Discussion] Seek help with all this here instead, Julia: New! => Hotmail Online Solutions Center http://windowslivehelp.com/Default.aspx Solutions for Common Problems http://windowslivehelp.com/solutions/ Hotmail Community Forums http://windowslivehelp.com/community/Default.aspx -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ Julia Hopkins wrote:<span style="color:blue"> > I cannot send any emails from my msn account. If I do it coming up with > the > following message: > > "To continue sending your message, please solve the puzzle. (Sorry for the > inconvenience--these puzzles help us stop spammers" > > and asking me to confirm my email account. Is this genuine, or something > to > trick me into revealing my email account details? Thanks </span> Quote
Guest Julia Hopkins Posted December 18, 2008 Posted December 18, 2008 Thanks all for help with this - much appreciated. In the end with your support I came to the conclusion that this was genuine, activated and completed the CAPTCHA, and all now seems well. If anybody from Microsoft is reading, you may want to package this security feature a little more carefully in future, as clearly from web research it confused / concerned a number of people, albeit that I can see that it was well-intentioned. Thanks again all - Julia "PA Bear [MS MVP]" wrote: <span style="color:blue"> > [X-posted to MSN Discussion] > > Seek help with all this here instead, Julia: > > New! => Hotmail Online Solutions Center > http://windowslivehelp.com/Default.aspx > > Solutions for Common Problems > http://windowslivehelp.com/solutions/ > > Hotmail Community Forums > http://windowslivehelp.com/community/Default.aspx > -- > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > AumHa VSOP & Admin http://aumha.net > DTS-L http://dts-l.net/ > > > Julia Hopkins wrote:<span style="color:green"> > > I cannot send any emails from my msn account. If I do it coming up with > > the > > following message: > > > > "To continue sending your message, please solve the puzzle. (Sorry for the > > inconvenience--these puzzles help us stop spammers" > > > > and asking me to confirm my email account. Is this genuine, or something > > to > > trick me into revealing my email account details? Thanks </span> > > </span> Quote
Guest PA Bear [MS MVP] Posted December 19, 2008 Posted December 19, 2008 YW, Julia, and thanks for your feedback. Julia Hopkins wrote:<span style="color:blue"> > Thanks all for help with this - much appreciated. In the end with your > support I came to the conclusion that this was genuine, activated and > completed the CAPTCHA, and all now seems well. If anybody from Microsoft > is > reading, you may want to package this security feature a little more > carefully in future, as clearly from web research it confused / concerned > a > number of people, albeit that I can see that it was well-intentioned. > Thanks again all - Julia > > "PA Bear [MS MVP]" wrote: ><span style="color:green"> >> [X-posted to MSN Discussion] >> >> Seek help with all this here instead, Julia: >> >> New! => Hotmail Online Solutions Center >> http://windowslivehelp.com/Default.aspx >> >> Solutions for Common Problems >> http://windowslivehelp.com/solutions/ >> >> Hotmail Community Forums >> http://windowslivehelp.com/community/Default.aspx >> -- >> ~Robear Dyer (PA Bear) >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 >> AumHa VSOP & Admin http://aumha.net >> DTS-L http://dts-l.net/ >> >> >> Julia Hopkins wrote:<span style="color:darkred"> >>> I cannot send any emails from my msn account. If I do it coming up with >>> the >>> following message: >>> >>> "To continue sending your message, please solve the puzzle. (Sorry for >>> the >>> inconvenience--these puzzles help us stop spammers" >>> >>> and asking me to confirm my email account. Is this genuine, or >>> something >>> to >>> trick me into revealing my email account details? Thanks </span></span></span> Quote
Guest msdine Posted January 15, 2009 Posted January 15, 2009 howdo we get rid of it msdine "Julia Hopkins" wrote: <span style="color:blue"> > I cannot send any emails from my msn account. If I do it coming up with the > following message: > > "To continue sending your message, please solve the puzzle. (Sorry for the > inconvenience--these puzzles help us stop spammers" > > and asking me to confirm my email account. Is this genuine, or something to > trick me into revealing my email account details? Thanks > </span> Quote
Guest elizabeth36 Posted January 27, 2009 Posted January 27, 2009 "Julia Hopkins" wrote: <span style="color:blue"> > I cannot send any emails from my msn account. If I do it coming up with the > following message: > > "To continue sending your message, please solve the puzzle. (Sorry for the > inconvenience--these puzzles help us stop spammers" > > and asking me to confirm my email account. Is this genuine, or something to > trick me into revealing my email account details? Thanks > </span> Quote
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