Guest paintlover70 Posted January 1, 2009 Posted January 1, 2009 Operating system is Windows XP. Antivirus program is AVG Free. Recently my AVG program would not update. I keep receiving a message that states it cannot connect with the server. I went to the website for AVG free and found out that my computer is most likely infected with a Malware. There was a discussion on this site about how to get help with the problem. Suggestions were to a couple of different virus/malware programs, re-install AVG free, check the TCP-IP settings as well as HOSTS. Unfortunately just about any virus, malware, spyware site I go to the Internet page will not open, yet I know they work because I am able to open them on my laptop computer. I ran Windows Defender, Windows live care, CCleaner & Adware (ones that I already have on my desktop), and all came back with no issues. I tried to un-install AVG so that I could install Kaspersky and I keep receiving a message from Kaspersky saying that AVG has not been uninstalled. I really could use some help in trying to remove whatever it is that has infected my computer.... It has reached the point where I am having trouble opening websites and I worry about any of my programs that I currently use and back up religiously on flash drives. I don't want to save whatever virus, etc. onto the flash drive and transfer it to my laptop. Quote
Guest David H. Lipman Posted January 1, 2009 Posted January 1, 2009 From: "paintlover70" <paintlover70@discussions.microsoft.com> | Operating system is Windows XP. | Antivirus program is AVG Free. | Recently my AVG program would not update. I keep receiving a message that | states it cannot connect with the server. I went to the website for AVG free | and found out that my computer is most likely infected with a Malware. There | was a discussion on this site about how to get help with the problem. | Suggestions were to a couple of different virus/malware programs, re-install | AVG free, check the TCP-IP settings as well as HOSTS. | Unfortunately just about any virus, malware, spyware site I go to the | Internet page will not open, yet I know they work because I am able to open | them on my laptop computer. | I ran Windows Defender, Windows live care, CCleaner & Adware (ones that I | already have on my desktop), and all came back with no issues. | I tried to un-install AVG so that I could install Kaspersky and I keep | receiving a message from Kaspersky saying that AVG has not been uninstalled. | I really could use some help in trying to remove whatever it is that has | infected my computer.... | It has reached the point where I am having trouble opening websites and I | worry about any of my programs that I currently use and back up religiously | on flash drives. I don't want to save whatever virus, etc. onto the flash | drive and transfer it to my laptop. Please fully elaborate on your symptoms. All I got out of the above was "having trouble opening websites ". Besides "having trouble opening websites ", what are you experiencing and specifically what web sites can't you open ? -- Dave http://www.claymania.com/removal-trojan-adware.html Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp Quote
Guest paintlover70 Posted January 1, 2009 Posted January 1, 2009 I cannot open any website that is for an anti-virus, malware or spyware program. I can no longer update my anti-virus program, AVG nor Bitdefender. As I stated I receive the error message "cannot connect with server"....When I try to go to these websites the page will not open. I receive the "Internet Explorere cannot display the webpage", but I can open them on my laptop no problem. How do I go about scanning my computer for any virus's when I can no longer even access/update my current virus programs? "David H. Lipman" wrote: <span style="color:blue"> > From: "paintlover70" <paintlover70@discussions.microsoft.com> > > | Operating system is Windows XP. > | Antivirus program is AVG Free. > | Recently my AVG program would not update. I keep receiving a message that > | states it cannot connect with the server. I went to the website for AVG free > | and found out that my computer is most likely infected with a Malware. There > | was a discussion on this site about how to get help with the problem. > | Suggestions were to a couple of different virus/malware programs, re-install > | AVG free, check the TCP-IP settings as well as HOSTS. > | Unfortunately just about any virus, malware, spyware site I go to the > | Internet page will not open, yet I know they work because I am able to open > | them on my laptop computer. > | I ran Windows Defender, Windows live care, CCleaner & Adware (ones that I > | already have on my desktop), and all came back with no issues. > | I tried to un-install AVG so that I could install Kaspersky and I keep > | receiving a message from Kaspersky saying that AVG has not been uninstalled. > > | I really could use some help in trying to remove whatever it is that has > | infected my computer.... > | It has reached the point where I am having trouble opening websites and I > | worry about any of my programs that I currently use and back up religiously > | on flash drives. I don't want to save whatever virus, etc. onto the flash > | drive and transfer it to my laptop. > > > Please fully elaborate on your symptoms. All I got out of the above was "having trouble > opening websites ". > > Besides "having trouble opening websites ", what are you experiencing and specifically > what web sites can't you open ? > > -- > Dave > http://www.claymania.com/removal-trojan-adware.html > Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp > > > </span> Quote
Guest David H. Lipman Posted January 1, 2009 Posted January 1, 2009 From: "paintlover70" <paintlover70@discussions.microsoft.com> | I cannot open any website that is for an anti-virus, malware or spyware | program. | I can no longer update my anti-virus program, AVG nor Bitdefender. As I | stated I receive the error message "cannot connect with server"....When I try | to go to these websites the page will not open. I receive the "Internet | Explorere cannot display the webpage", but I can open them on my laptop no | problem. | How do I go about scanning my computer for any virus's when I can no longer | even access/update my current virus programs? Use another, Internet connected PC, and download Malwarebytes Anti-Malware http://www.malwarebytes.org/mbam/program/mbam-setup.exe Database File... http://www.gt500.org/malwarebytes/database.jsp Then put them on a CD or thumb drive and install it on the affected PC and run a full scan. -- Dave http://www.claymania.com/removal-trojan-adware.html Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp Quote
Guest paintlover70 Posted January 1, 2009 Posted January 1, 2009 I also cannot access any of Microsoft support "paintlover70" wrote: <span style="color:blue"> > Operating system is Windows XP. > Antivirus program is AVG Free. > Recently my AVG program would not update. I keep receiving a message that > states it cannot connect with the server. I went to the website for AVG free > and found out that my computer is most likely infected with a Malware. There > was a discussion on this site about how to get help with the problem. > Suggestions were to a couple of different virus/malware programs, re-install > AVG free, check the TCP-IP settings as well as HOSTS. > Unfortunately just about any virus, malware, spyware site I go to the > Internet page will not open, yet I know they work because I am able to open > them on my laptop computer. > I ran Windows Defender, Windows live care, CCleaner & Adware (ones that I > already have on my desktop), and all came back with no issues. > I tried to un-install AVG so that I could install Kaspersky and I keep > receiving a message from Kaspersky saying that AVG has not been uninstalled. > > I really could use some help in trying to remove whatever it is that has > infected my computer.... > It has reached the point where I am having trouble opening websites and I > worry about any of my programs that I currently use and back up religiously > on flash drives. I don't want to save whatever virus, etc. onto the flash > drive and transfer it to my laptop. > > </span> Quote
Guest paintlover70 Posted January 1, 2009 Posted January 1, 2009 When trying to run the program its like it won't install it on my desktop....I saved it to my flash drive and then when trying to install it won't install it completely. I did the same thing with the spybots program. Saved it to a flash drive and then when trying to install from the flash drive I receive an error message that says " Error sending request. A connection with the server could not be established." I tried to even do a system restore and my computer won't do that. "David H. Lipman" wrote: <span style="color:blue"> > From: "paintlover70" <paintlover70@discussions.microsoft.com> > > | I cannot open any website that is for an anti-virus, malware or spyware > | program. > > | I can no longer update my anti-virus program, AVG nor Bitdefender. As I > | stated I receive the error message "cannot connect with server"....When I try > | to go to these websites the page will not open. I receive the "Internet > | Explorere cannot display the webpage", but I can open them on my laptop no > | problem. > > | How do I go about scanning my computer for any virus's when I can no longer > | even access/update my current virus programs? > > Use another, Internet connected PC, and download > > Malwarebytes Anti-Malware > http://www.malwarebytes.org/mbam/program/mbam-setup.exe > > Database File... > http://www.gt500.org/malwarebytes/database.jsp > > Then put them on a CD or thumb drive and install it on the affected PC and run a full > scan. > > -- > Dave > http://www.claymania.com/removal-trojan-adware.html > Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp > > > </span> Quote
Guest Malke Posted January 1, 2009 Posted January 1, 2009 paintlover70 wrote: <span style="color:blue"> > I also cannot access any of Microsoft support</span> As David told you, you need to get all tools/updates, etc. from a different, known-clean computer. If you don't have one or the procedures are too difficult then you have a choice: take the machine to a qualified professional computer repair shop or back up your data and clean-install Windows. I don't recommend using a BigComputerStore/GeekSquad type of place. There is no shame in deciding this isn't your cup of tea. We all have our areas of expertise. I don't hesitate to call an electrician or plumber when I need one. General malware removal steps: http://www.elephantboycomputers.com/page2....emoving_Malware Guided help at a specialty forum: PLEASE DO NOT POST LOGS IN THE MS NEWSGROUPS. http://aumha.org/downloads/hijackthis.zip http://aumha.net/ - Click on the HijackThis forum. Read the announcement and the stickies first . http://www.atribune.org/forums/index.php?showforum=9 http://aumha.net/viewforum.php?f=30 http://www.bleepingcomputer.com/forums/forum22.html http://www.dslreports.com/forum/cleanup http://www.cybertechhelp.com/forums/forumdisplay.php?f=25 http://www.geekstogo.com/forum/Malware_Rem...o_Here-f37.html http://www.malwarebytes.org/forums/index.php?showforum=7 http://gladiator-antivirus.com/forum/index.php?showforum=170 http://spywarewarrior.com/viewforum.php?f=5 http://forums.techguy.org/54-security/ http://forums.tomcoyote.org/ http://www.thespykiller.co.uk/index.php?board=3.0 http://forums.subratam.org/index.php?showforum=7 Malke -- MS-MVP Elephant Boy Computers - Don't Panic! FAQ - http://www.elephantboycomputers.com/#FAQ Quote
Guest David H. Lipman Posted January 1, 2009 Posted January 1, 2009 From: "paintlover70" <paintlover70@discussions.microsoft.com> | When trying to run the program its like it won't install it on my | desktop....I saved it to my flash drive and then when trying to install it | won't install it completely. | I did the same thing with the spybots program. Saved it to a flash drive | and then when trying to install from the flash drive I receive an error | message that says " Error sending request. A connection with the server | could not be established." | I tried to even do a system restore and my computer won't do that. Go to Control Panel --> System --> Hardware --> Device Manager Viiew --> show hidden devices Look for TDSserv under "non-plug and play drivers" If it is there, disable it and reboot. Then try again. -- Dave http://www.claymania.com/removal-trojan-adware.html Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp Quote
Guest The Real Truth MVP Posted January 1, 2009 Posted January 1, 2009 Use my Remove-it software, it will remove that malware from your system. Choose yes for all options when prompted. Download it here http://pcbutts1.com/downloads/tools/tools.htm when done follow up with MBAM it should work now also. -- The Real Truth http://pcbutts1-therealtruth.blogspot.com/ "paintlover70" <paintlover70@discussions.microsoft.com> wrote in message news:D8A6B0EB-B3B2-4598-9A1D-92BCB3056D72@microsoft.com...<span style="color:blue"> > When trying to run the program its like it won't install it on my > desktop....I saved it to my flash drive and then when trying to install it > won't install it completely. > > I did the same thing with the spybots program. Saved it to a flash drive > and then when trying to install from the flash drive I receive an error > message that says " Error sending request. A connection with the server > could not be established." > > I tried to even do a system restore and my computer won't do that. > "David H. Lipman" wrote: ><span style="color:green"> >> From: "paintlover70" <paintlover70@discussions.microsoft.com> >> >> | I cannot open any website that is for an anti-virus, malware or spyware >> | program. >> >> | I can no longer update my anti-virus program, AVG nor Bitdefender. As >> I >> | stated I receive the error message "cannot connect with server"....When >> I try >> | to go to these websites the page will not open. I receive the >> "Internet >> | Explorere cannot display the webpage", but I can open them on my laptop >> no >> | problem. >> >> | How do I go about scanning my computer for any virus's when I can no >> longer >> | even access/update my current virus programs? >> >> Use another, Internet connected PC, and download >> >> Malwarebytes Anti-Malware >> http://www.malwarebytes.org/mbam/program/mbam-setup.exe >> >> Database File... >> http://www.gt500.org/malwarebytes/database.jsp >> >> Then put them on a CD or thumb drive and install it on the affected PC >> and run a full >> scan. >> >> -- >> Dave >> http://www.claymania.com/removal-trojan-adware.html >> Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp >> >> >> </span></span> Quote
Guest justin Posted January 24, 2009 Posted January 24, 2009 i had this same thing going on!!!!!!! talk about getting pissed off... can usually get them off quick and effeciently... this one sucked!!!! i found that file in the device manager... worked like a charm, thanks man!! "David H. Lipman" wrote: <span style="color:blue"> > From: "paintlover70" <paintlover70@discussions.microsoft.com> > > | When trying to run the program its like it won't install it on my > | desktop....I saved it to my flash drive and then when trying to install it > | won't install it completely. > > | I did the same thing with the spybots program. Saved it to a flash drive > | and then when trying to install from the flash drive I receive an error > | message that says " Error sending request. A connection with the server > | could not be established." > > | I tried to even do a system restore and my computer won't do that. > > Go to Control Panel --> System --> Hardware --> Device Manager > Viiew --> show hidden devices > > Look for TDSserv under "non-plug and play drivers" > > If it is there, disable it and reboot. Then try again. > > -- > Dave > http://www.claymania.com/removal-trojan-adware.html > Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp > > > </span> Quote
Guest David H. Lipman Posted January 24, 2009 Posted January 24, 2009 From: "justin" <justin@discussions.microsoft.com> | i had this same thing going on!!!!!!! talk about getting pissed off... can | usually get them off quick and effeciently... this one sucked!!!! i found | that file in the device manager... worked like a charm, thanks man!! YW :-) -- Dave http://www.claymania.com/removal-trojan-adware.html Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp Quote
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