Virus / Spyware?? HELP!!

[Guest akita]

Okay, I'm a real novice when it comes to computers so bare with me. I just

had a problem with some pop ups and something trying to automatically install

on my computer. I have a red shield with a white X in the middle of it appear

on the lower right side of my screen. It tells me I have a security problem

and wants to make some installations. I click no and it still tires to do it.

I've run my McAfee deep scan and my Ad-Ware deep scan and it didn't help. I

also just in Windows Defender and it did remove two trojans but it is still

doing it. It tells me it wants to install "powerful virus remover free.com".

It will also make my keyboard work for only several letters then I have to

keep clicking the mouse back in place since it moves my locations elsewhere.

What do I do? What is this? I am totally lost! Please help! Thanks!

[Guest Shenan Stanley]

akita wrote:<span style="color:blue">

> Okay, I'm a real novice when it comes to computers so bare with me.

> I just had a problem with some pop ups and something trying to

> automatically install on my computer. I have a red shield with a

> white X in the middle of it appear on the lower right side of my

> screen. It tells me I have a security problem and wants to make

> some installations. I click no and it still tires to do it. I've

> run my McAfee deep scan and my Ad-Ware deep scan and it didn't

> help. I also just in Windows Defender and it did remove two trojans

> but it is still doing it. It tells me it wants to install "powerful

> virus remover free.com". It will also make my keyboard work for

> only several letters then I have to keep clicking the mouse back in

> place since it moves my locations elsewhere. What do I do? What is

> this? I am totally lost! Please help! Thanks!</span>

 

My suggestion:

 

Download, install, run, update and perform a full scan (separately) with the

following two applications (freeware versions are the ones to use for this):

 

SuperAntiSpyware

http://www.superantispyware.com/

 

MalwareBytes

http://www.malwarebytes.com/

 

Remove whatever they find. You can uninstall them after you have done

this - if desired.

 

--

Shenan Stanley

MS-MVP

--

How To Ask Questions The Smart Way

http://www.catb.org/~esr/faqs/smart-questions.html

[Guest PA Bear [MS MVP]]

1. See if you can download/run the MSRT manually:

http://www.microsoft.com/security/malwareremove/default.mspx

 

2. Run this online scan (in safe mode w/networking, if need be):

http://onecare.live.com/site/en-us/center/howsafe.htm

 

3. Run additional checks for hijackware, including posting your hijackthis

log to an appropriate forum.

 

Checking for/Help with Hijackware

http://aumha.org/a/parasite.htm

http://aumha.org/a/quickfix.htm

http://aumha.net/viewtopic.php?t=5878

http://mvps.org/winhelp2002/unwanted.htm

http://inetexplorer.mvps.org/data/prevention.htm

http://inetexplorer.mvps.org/tshoot.html

http://www.mvps.org/sramesh2k/Malware_Defence.htm

http://defendingyourmachine2.blogspot.com/

http://www.elephantboycomputers.com/page2....emoving_Malware

 

When all else fails, HijackThis v2.0.2

(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in

conjuction with some other utilities). HijackThis will NOT fix anything on

its own, but it will help you to both identify and remove any

hijackware/spyware with assistance from an expert. Post your log to

http://spywarehammer.com/simplemachinesfor....php?board=10.0,

http://forums.spybot.info/forumdisplay.php?f=22,

http://aumha.net/viewforum.php?f=30, or another appropriate forum for review

by an expert in such matters, not here.

 

If the procedures look too complex - and there is no shame in admitting this

isn't your cup of tea - take the machine to a local, reputable and

independent (i.e., not BigBoxStoreUSA) computer repair shop.

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/

 

akita wrote:<span style="color:blue">

> Okay, I'm a real novice when it comes to computers so bare with me. I just

> had a problem with some pop ups and something trying to automatically

> install on my computer. I have a red shield with a white X in the middle

> of

> it appear on the lower right side of my screen. It tells me I have a

> security problem and wants to make some installations. I click no and it

> still tires to do it. I've run my McAfee deep scan and my Ad-Ware deep

> scan

> and it didn't help. I also just in Windows Defender and it did remove two

> trojans but it is still doing it. It tells me it wants to install

> "powerful

> virus remover free.com". It will also make my keyboard work for only

> several letters then I have to keep clicking the mouse back in place since

> it moves my locations elsewhere. What do I do? What is this? I am totally

> lost! Please help! Thanks! </span>