Trojan Virus won't let me open virus protection

[Guest Elle]

Earlier this week a message appeared from my computer that i had a trojan

virus. I realized then that my firewall was not on. I went to get virus

protection and what not and had a friend send some stuff. The Virus won't let

me open any of it or go to any site where i can download something to get rid

of it. I'm prepared to completly clear off the computer if i have to but i

don't know how to do that either. Help me!

[Guest Kayman]

On Mon, 19 Jan 2009 13:25:01 -0800, Elle wrote:

<span style="color:blue">

> Earlier this week a message appeared from my computer that i had a trojan

> virus. I realized then that my firewall was not on. I went to get virus

> protection and what not and had a friend send some stuff. The Virus won't let

> me open any of it or go to any site where i can download something to get rid

> of it. I'm prepared to completly clear off the computer if i have to but i

> don't know how to do that either. Help me!</span>

 

1.Clear the (IE) temporary Internet files and the history cache.

Click 'Start' and then click 'Run'... then type (or copy/paste)

"inetcpl.cpl" (w/out quotation marks) into the box, then click the 'OK'

button.

In Internet Properties panel 'General' tab, under 'Browsing history', click

'Delete...'button, in 'Delete Browsing History' panel, click the 'Delete

all...' button then place a checkmark into the box beside 'Also delete

files and settings stored by add-ons', Click 'Yes' and exit the Internet

Properties panel by clicking the 'OK' button.

 

2.Clean HDD

Click 'Start' and then click 'Run...' then type (or copy/paste) "cleanmgr"

(w/out quotation marks into the box, then click the 'OK' button. Select

your drive

(presumably WinXP (C:) and click OK.

--or--

2a.Delete files using Disk Cleanup (if on Vista)

http://windowshelp.microsoft.com/Windows/e...7139d91033.mspx

 

3.Download/execute:

Malwarebytes© Corporation - Anti-Malware

http://www.malwarebytes.org/mbam/program/mbam-setup.exe

--and--

SuperAntispyware - Free

http://www.superantispyware.com/downloadfi...ANTISPYWAREFREE

 

4.Download and execute HiJack This! (HJT)

http://www.trendsecure.com/portal/en-US/to...ools/hijackthis

 

Please, do not post HJT logs to this newsgroup.

Fora where you can get expert advice for HiJack This! (HJT) logs.

 

http://www.thespykiller.co.uk/index.php?board=3.0

http://www.spywarewarrior.com/viewforum.php?f=5

http://forums.tomcoyote.org/index.php?showforum=27

http://www.bleepingcomputer.com/forums/forum22.html

http://www.malwarebytes.org/forums/index.php?showforum=7

http://www.5starsupport.com/ipboard/index.php?showforum=18

http://www.theeldergeek.com/forum/index.php?showforum=29

 

NOTE:

Registration is required in any of the above mentioned fora before posting

a HJT log and read the 'stickies' (instructions/guidelines) for the

respective HJT forum.

 

5.Routinely practice Safe-Hex.

http://www.claymania.com/safe-hex.html

 

Good luck style_emoticons/

[Guest Mick Murphy]

Download, install, update and scan with the 2 Programs below.

If the infection won't let to do that in Normal Mode(download, etc), do

everything in "Safe Mode with Networking".

All info below.

 

http://www.spybot.info/en/index.html

 

Spybot Search & Destroy 1.6 is a very good, FREE Anti-Spyware Program.

Download, install, update, and immunize your System with it.

Then SCAN with it.

Update it, and scan your System once a fortnight.

 

http://www.malwarebytes.org/mbam.php

 

Malwarebytes is as the name says, a Malware Remover!

For the Free version scroll down their page to either download from

Download.com, or Major Geeks.com

 

Download, install, and update.

 

Important re: Safe Mode

If you happen to find a problem that you can’t uninstall / delete, reboot

the computer, and go into Safe Mode.

To get into Safe mode, tap F8 right at Power On / Startup, and use UP arrow

key to get to Safe Mode from list of options, then hit ENTER.

RESCAN your computer with your Anti-Virus, Malwarebytes and Spybot S & D

while in Safe Mode.

 

If unable to install above Programs in Normal Mode:

Sometimes Trojans, Viruses, Malware, etc stop you installing and/or updating

Programs to remove them.

If that happens, reboot into Safe Mode with Networking (from F8 list of

Startup Options), and install, update and scan from there.

 

--

Mad Mike

 

 

"Elle" wrote:

<span style="color:blue">

> Earlier this week a message appeared from my computer that i had a trojan

> virus. I realized then that my firewall was not on. I went to get virus

> protection and what not and had a friend send some stuff. The Virus won't let

> me open any of it or go to any site where i can download something to get rid

> of it. I'm prepared to completly clear off the computer if i have to but i

> don't know how to do that either. Help me!</span>