Guest Jamie Posted January 21, 2009 Posted January 21, 2009 Hi, I was chatting on Windows Live Messenger and it kept disconnecting me. I shut down my computer and when it was turned back on my desktop now has a black screen and whenever I go to use windows explorer I get an error message saying: Location is not available C:\Windows\System32\config\systemprofile\Desktop is not accessible. Access is denied I performed a complete scan using AVG 8.0 and I got this back "C:\Windows\System32\Drivers\adqgwo89.SYS";"Hidden driver";"Object is hidden" I have tried searching on Google however there is nothing on the internet about this :-( Please if someone knows anything about this it would be much appreciated. Many thanks, Jamie Quote
Guest Martin Connolly Posted January 21, 2009 Posted January 21, 2009 The name is probably randon, so searching for it won't find anything related. It's likely to be a virus running as a non-PNP device driver. Go to Control Panel, System, Hardware, Device Manager. In the View Menu, select 'show hidden devices', then expand the non-Plug and Play drivers section. See if you can find it listed here. If, so, right click it and select 'uninstall', then reboot. Quote
Guest Malke Posted January 21, 2009 Posted January 21, 2009 Jamie wrote: <span style="color:blue"> > Hi, > > I was chatting on Windows Live Messenger and it kept disconnecting me. I > shut down my computer and when it was turned back on my desktop now has a > black screen and whenever I go to use windows explorer I get an error > message saying: > > Location is not available > > C:WindowsSystem32configsystemprofileDesktop is not accessible. > > Access is denied > > I performed a complete scan using AVG 8.0 and I got this back > > "C:WindowsSystem32Driversadqgwo89.SYS";"Hidden driver";"Object is > hidden" > > I have tried searching on Google however there is nothing on the internet > about this :-(</span> Go through these general malware removal steps systematically - http://www.elephantboycomputers.com/page2....emoving_Malware Include scanning with David Lipman's Multi_AV and follow instructions to do all scans in Safe Mode. Please see the special Notes regarding using Multi_AV in Vista. http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions http://tinyurl.com/yoeru3 - download link and more instructions When all else fails, get guided help. Choose one of the specialty forums listed at the first link. Register and read its posting FAQ. PLEASE DO NOT POST LOGS IN THE MS NEWSGROUPS. If you can't do the work yourself (and there is no shame in admitting this isn't your cup of tea), take the machine to a professional computer repair shop (not your local equivalent of BigComputerStore/GeekSquad). Please be aware that not all local shops are skilled at removing malware and even if they are, your computer may be so infested that Windows will need to be clean-installed. If possible, have all your data backed up before you take the machine into a shop. Malke -- MS-MVP Elephant Boy Computers - Don't Panic! FAQ - http://www.elephantboycomputers.com/#FAQ Quote
Guest Jamie Posted January 23, 2009 Posted January 23, 2009 Hi, Id like to thank you both for your posts. It could not find it in the non-Plug and Play devices, however I have managed to solve the problem by taking all the stuff I wanted and formatting my hard drive and starting a fresh. Have a brand new gaming computer coming in the next week or so, so this laptop isn't that important anymore. Cheers for your support and the links to the anti-malware software. Good stuff Many thanks, Jamie Quote
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