Guest Shelley Posted January 25, 2009 Posted January 25, 2009 I can see my old emails but I can not receive any new ones. I keep getting this box that asks me to logon to mail.comcast.net and asks me to verify that both the username and password are correct for my mail server. I enter the info but still nothing. -- Shelley Quote
Guest Mick Murphy Posted January 25, 2009 Posted January 25, 2009 You are better off posting in the Vista Mail newsgroup: Web interface: http://www.microsoft.com/communities/newsg...5&lang=en&cr=us Newsreader: microsoft.public.windows.vista.mail -- Mad Mike "Shelley" wrote: <span style="color:blue"> > I can see my old emails but I can not receive any new ones. I keep getting > this box that asks me to logon to mail.comcast.net and asks me to verify that > both the username and password are correct for my mail server. I enter the > info but still nothing. > -- > Shelley</span> Quote
Guest Malke Posted January 25, 2009 Posted January 25, 2009 Shelley wrote: <span style="color:blue"> > I can see my old emails but I can not receive any new ones. I keep > getting this box that asks me to logon to mail.comcast.net and asks me to > verify that > both the username and password are correct for my mail server. I enter > the info but still nothing.</span> It sounds like your problem is #4 below but I include all the information to be thorough. The most common problems for people having trouble sending/receiving email are: 1. You are using the wrong mail server settings. Check your ISP's website ( or that of your web hosting company if your mail host is other than your ISP) for the correct mail server settings for POP (Incoming) and SMTP (outgoing). Most ISP's will also have a "walkthrough" to show you how to set up mail using popular email clients such as Outlook Express, Eudora, and Thunderbird. If they don't have instructions for Windows Mail yet, use the ones for Outlook Express. 2. You have "outgoing mail server requires authentication" checked when it does not. Or vice versa. 3. You are trying to send mail through an SMTP server that isn't your regular ISP; i.e., you are trying to send mail through AT&T's server when your ISP is Comcast. Some ISP's care about this and some don't. 4. Your user name and/or password are incorrect. Yes, you do have a user name and password for your email. It probably has just been a long time since you set this up (or someone else set it up for you) and you've forgotten. Look through your ISP-related documentation or contact your ISP. They will be able to tell you your user name and assign you a new password. 5. Your antivirus is set to scan emails and/or is one that causes problems with your operating system (such as McAfee in Vista). Turn this option off since it doesn't provide you any extra protection and tends to cause problems. Malke -- MS-MVP Elephant Boy Computers - Don't Panic! FAQ - http://www.elephantboycomputers.com/#FAQ Quote
Guest Dave T. Posted January 25, 2009 Posted January 25, 2009 Shelley wrote:<span style="color:blue"> > I can see my old emails but I can not receive any new ones. I keep getting > this box that asks me to logon to mail.comcast.net and asks me to verify that > both the username and password are correct for my mail server. I enter the > info but still nothing.</span> I use T-bird and I have experienced something similar when trying to download mail from my mailbox at MSN. What usually happens is that when MSN comes up with some new feature that they are trying to push they will present an "Opt in" page for this feature. Your newsreaders log in feature can't handle this. What I do is go on line to the mail server, opt in or out, and if they have a button that says "do not show this again" or something similar, I click that. My mail will work after that. Give it a try. -- Dave T. You can't imagine the extra work I had when I was a god. - Hirohito, Emporer of Japan Quote
Guest rppb Posted January 25, 2009 Posted January 25, 2009 The Comcast web site has all the steps and settings you need.Make sure you follow the steps exactly. "Dave T." <davey@MyPlace.net> wrote in message news:re0fl.14062$yr3.2652@nlpi068.nbdc.sbc.com...<span style="color:blue"> > Shelley wrote:<span style="color:green"> >> I can see my old emails but I can not receive any new ones. I keep >> getting this box that asks me to logon to mail.comcast.net and asks me to >> verify that both the username and password are correct for my mail >> server. I enter the info but still nothing.</span> > > > I use T-bird and I have experienced something similar when trying to > download mail from my mailbox at MSN. What usually happens is that when > MSN comes up with some new feature that they are trying to push they will > present an "Opt in" page for this feature. Your newsreaders log in feature > can't handle this. What I do is go on line to the mail server, opt in or > out, and if they have a button that says "do not show this again" or > something similar, I click that. My mail will work after that. Give it a > try. > > -- > Dave T. > > > You can't imagine the extra work I had when I was a god. - Hirohito, > Emporer of Japan </span> Quote
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