Adware and Malware

[Guest babybels71]

Hi, since my son downloaded Windows Messenger Plus and and another

add-on for emoticons e.t.c, my laptop has been inundated with spyware

and other malware, I have free AVG which i normally find excellent but

to no avail.....

 

Also I am unable to download any of the recommended Windows Updates, I

keep getting error codes like this:-

 

Windows Update error code 80246005

 

 

--

babybels71

Posted via http://www.vistaheads.com

[Guest Malke]

babybels71 wrote:

<span style="color:blue">

>

> Hi, since my son downloaded Windows Messenger Plus and and another

> add-on for emoticons e.t.c, my laptop has been inundated with spyware

> and other malware, I have free AVG which i normally find excellent but

> to no avail.....

>

> Also I am unable to download any of the recommended Windows Updates, I

> keep getting error codes like this:-

>

> Windows Update error code 80246005 </span>

 

Go through these general malware removal steps systematically -

http://www.elephantboycomputers.com/page2....emoving_Malware

 

Include scanning with David Lipman's Multi_AV and follow instructions to do

all scans in Safe Mode. Please see the special Notes regarding using

Multi_AV in Vista.

 

http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions

http://tinyurl.com/yoeru3 - download link and more instructions

 

When all else fails, get guided help. Choose one of the specialty forums

listed at the first link. Register and read its posting FAQ. PLEASE DO NOT

POST LOGS IN THE MS NEWSGROUPS.

 

If you can't do the work yourself (and there is no shame in admitting this

isn't your cup of tea), take the machine to a professional computer repair

shop (not your local equivalent of BigComputerStore/GeekSquad). Please be

aware that not all local shops are skilled at removing malware and even if

they are, your computer may be so infested that Windows will need to be

clean-installed. If possible, have all your data backed up before you take

the machine into a shop.

 

Malke

--

MS-MVP

Elephant Boy Computers - Don't Panic!

http://www.elephantboycomputers.com/#FAQ

[Guest Mick Murphy]

You need more problem specific Programs to remove spyware then AVG; leave it

to do the Viruses.

 

Download, install, update and scan with the 2 Programs below.

 

Some spyware stops you installing Programs to remove it, and also stops you

getting Security updates from MS.

Info below on what to do if that happens:

 

http://www.spybot.info/en/index.html

 

Spybot Search & Destroy 1.6 is a very good, FREE Anti-Spyware Program.

Download, install, update, and immunize your System with it.

Then SCAN with it.

Update it, and scan your System once a fortnight.

 

http://www.malwarebytes.org/mbam.php

 

Malwarebytes is as the name says, a Malware Remover!

For the Free version scroll down their page to either download from

Download.com, or Major Geeks.com

 

Download, install, and update.

 

Important re: Safe Mode

If you happen to find a problem that you can’t uninstall / delete, reboot

the computer, and go into Safe Mode.

To get into Safe mode, tap F8 right at Power On / Startup, and use UP arrow

key to get to Safe Mode from list of options, then hit ENTER.

RESCAN your computer with your Anti-Virus, Malwarebytes and Spybot S & D

while in Safe Mode.

 

If unable to install above Programs in Normal Mode:

Sometimes Trojans, Viruses, Malware, etc stop you installing and/or updating

Programs to remove them.

If that happens, reboot into Safe Mode with Networking (from F8 list of

Startup Options), and install, update and scan from there.

 

--

Mad Mike

 

 

"babybels71" wrote:

<span style="color:blue">

>

> Hi, since my son downloaded Windows Messenger Plus and and another

> add-on for emoticons e.t.c, my laptop has been inundated with spyware

> and other malware, I have free AVG which i normally find excellent but

> to no avail.....

>

> Also I am unable to download any of the recommended Windows Updates, I

> keep getting error codes like this:-

>

> Windows Update error code 80246005

>

>

> --

> babybels71

> Posted via http://www.vistaheads.com

>

> </span>

[Guest any1have1]

I had some good success with the paid version of Cyberdefender, which does viruses, spyware and malware.

 

Mine is WinXP 32, but I assume that it will work for Vista.

 

JMHO

 

 

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