Guest Victek Posted February 18, 2009 Posted February 18, 2009 I'm having a problem where I can't turn On protected mode in IE 7. UAC is On, and protected mode is checked in the internet options security zones settings. Any suggestions as to what I should look at? Quote
Guest PA Bear [MS MVP] Posted February 18, 2009 Posted February 18, 2009 Unexplained computer behavior may be caused by deceptive software http://support.microsoft.com/kb/827315 Run a /thorough/ check for hijackware, including posting the requested logs in an appropriate forum. Checking for/Help with Hijackware http://aumha.net/viewtopic.php?f=30&t=4075 http://mvps.org/winhelp2002/unwanted.htm http://inetexplorer.mvps.org/data/prevention.htm http://inetexplorer.mvps.org/tshoot.html http://www.mvps.org/sramesh2k/Malware_Defence.htm http://www.elephantboycomputers.com/page2....emoving_Malware Seek expert assistance in http://spywarehammer.com/simplemachinesfor....php?board=10.0, http://forums.spybot.info/forumdisplay.php?f=22, http://aumha.net/viewforum.php?f=30, or other appropriate forums. If the procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop. -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ Victek wrote:<span style="color:blue"> > I'm having a problem where I can't turn On protected mode in IE 7. UAC is > On, and protected mode is checked in the internet options security zones > settings. Any suggestions as to what I should look at? </span> Quote
Guest Victek Posted February 18, 2009 Posted February 18, 2009 > Unexplained computer behavior may be caused by deceptive software<span style="color:blue"> > http://support.microsoft.com/kb/827315 > > Run a /thorough/ check for hijackware, including posting the requested > logs in an appropriate forum. > > Checking for/Help with Hijackware > http://aumha.net/viewtopic.php?f=30&t=4075 > http://mvps.org/winhelp2002/unwanted.htm > http://inetexplorer.mvps.org/data/prevention.htm > http://inetexplorer.mvps.org/tshoot.html > http://www.mvps.org/sramesh2k/Malware_Defence.htm > http://www.elephantboycomputers.com/page2....emoving_Malware > > Seek expert assistance in > http://spywarehammer.com/simplemachinesfor....php?board=10.0, > http://forums.spybot.info/forumdisplay.php?f=22, > http://aumha.net/viewforum.php?f=30, or other appropriate forums. > > If the procedures look too complex - and there is no shame in admitting > this isn't your cup of tea - take the machine to a local, reputable and > independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop. > -- > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > AumHa VSOP & Admin http://aumha.net > DTS-L http://dts-l.net/ ></span> Thanks for the reply. I've been able to resolve the Protected Mode (PM) issue - now IE 7 is starting in PM - but I'm having a problem where it crashes upon closing with a DEP error. This didn't happen in the past. When I start IE 7 "without add-ons" it closes normally, which suggests a problem with an add-on. I've done a full malware scan with a couple of good anti-malware apps and no infections are found. I've viewed all the BHO's and there's nothing suspicious - everything there is something I've intentionally installed and has worked in the past without problems. Any suggestions as to how to troubleshoot the add-ons? Quote
Guest Victek Posted February 18, 2009 Posted February 18, 2009 > Thanks for the reply. I've been able to resolve the Protected Mode (PM) <span style="color:blue"> > issue - now IE 7 is starting in PM - but I'm having a problem where it > crashes upon closing with a DEP error. This didn't happen in the past. > When I start IE 7 "without add-ons" it closes normally, which suggests a > problem with an add-on. I've done a full malware scan with a couple of > good anti-malware apps and no infections are found. I've viewed all the > BHO's and there's nothing suspicious - everything there is something I've > intentionally installed and has worked in the past without problems. Any > suggestions as to how to troubleshoot the add-ons?</span> I was able to resolve the problem by un-checking: "Enable memory protection to mitigate online attacks" Internet Options/Advance/ Quote
Guest PA Bear [MS MVP] Posted February 18, 2009 Posted February 18, 2009 Victek wrote: <paste><span style="color:blue"><span style="color:green"> >> I'm having a problem where I can't turn On protected mode in IE 7. UAC >> is >> On, and protected mode is checked in the internet options security zones >> settings. Any suggestions as to what I should look at?</span></span> </paste><span style="color:blue"> > PA Bear wrote:<span style="color:green"> >> Unexplained computer behavior may be caused by deceptive software >> http://support.microsoft.com/kb/827315 >> >> Run a /thorough/ check for hijackware, including posting the requested >> logs in an appropriate forum. >> >> Checking for/Help with Hijackware >> http://aumha.net/viewtopic.php?f=30&t=4075 >> http://mvps.org/winhelp2002/unwanted.htm >> http://inetexplorer.mvps.org/data/prevention.htm >> http://inetexplorer.mvps.org/tshoot.html >> http://www.mvps.org/sramesh2k/Malware_Defence.htm >> http://www.elephantboycomputers.com/page2....emoving_Malware >> >> Seek expert assistance in >> http://spywarehammer.com/simplemachinesfor....php?board=10.0, >> http://forums.spybot.info/forumdisplay.php?f=22, >> http://aumha.net/viewforum.php?f=30, or other appropriate forums. >> >> If the procedures look too complex - and there is no shame in admitting >> this isn't your cup of tea - take the machine to a local, reputable and >> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair >> shop. >></span> > Thanks for the reply. I've been able to resolve the Protected Mode (PM) > issue - now IE 7 is starting in PM - but I'm having a problem where it > crashes upon closing with a DEP error. This didn't happen in the past. > When I start IE 7 "without add-ons" it closes normally, which suggests a > problem with an add-on. I've done a full malware scan with a couple of > good > anti-malware apps and no infections are found. I've viewed all the BHO's > and there's nothing suspicious - everything there is something I've > intentionally installed and has worked in the past without problems. Any > suggestions as to how to troubleshoot the add-ons?</span> [To keep track of things, it helps immensely if you include all of previous message(s) in your replies to the newsgroup. Thank you.] How did you resolve the issue of IE not starting in PM with UAC enabled? If you do a Reset, does the behavior persist when you open IE normally? See http://support.microsoft.com/kb/923737 I think scanning with anti-malware apps (e.g., MBAM, STOOPIDAntiSpyware) might not be enough and that you'll need expert assistance in an appropriate forum. -- ~PA Bear Quote
Guest PA Bear [MS MVP] Posted February 18, 2009 Posted February 18, 2009 Victek wrote:<span style="color:blue"><span style="color:green"> >> Thanks for the reply. I've been able to resolve the Protected Mode (PM) >> issue - now IE 7 is starting in PM - but I'm having a problem where it >> crashes upon closing with a DEP error. This didn't happen in the past. >> When I start IE 7 "without add-ons" it closes normally, which suggests a >> problem with an add-on. I've done a full malware scan with a couple of >> good anti-malware apps and no infections are found. I've viewed all the >> BHO's and there's nothing suspicious - everything there is something I've >> intentionally installed and has worked in the past without problems. Any >> suggestions as to how to troubleshoot the add-ons?</span> > > I was able to resolve the problem by un-checking: > > "Enable memory protection to mitigate online attacks" > > Internet Options/Advance/</span> Ideally, you want DEP enabled. See this archived & related discussion: http://groups.google.com/group/microsoft.p...54c30fa2f5e940d Chances are that one or more of your Add-ons (which can include hijackware-related Add-ons) is causing your problems. -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ Quote
Guest Victek Posted February 19, 2009 Posted February 19, 2009 >>> I'm having a problem where I can't turn On protected mode in IE 7. UAC <span style="color:blue"><span style="color:green"><span style="color:darkred"> >>> is >>> On, and protected mode is checked in the internet options security zones >>> settings. Any suggestions as to what I should look at?</span></span> > </paste><span style="color:green"> >> PA Bear wrote:<span style="color:darkred"> >>> Unexplained computer behavior may be caused by deceptive software >>> http://support.microsoft.com/kb/827315 >>> >>> Run a /thorough/ check for hijackware, including posting the requested >>> logs in an appropriate forum. >>> >>> Checking for/Help with Hijackware >>> http://aumha.net/viewtopic.php?f=30&t=4075 >>> http://mvps.org/winhelp2002/unwanted.htm >>> http://inetexplorer.mvps.org/data/prevention.htm >>> http://inetexplorer.mvps.org/tshoot.html >>> http://www.mvps.org/sramesh2k/Malware_Defence.htm >>> http://www.elephantboycomputers.com/page2....emoving_Malware >>> >>> Seek expert assistance in >>> http://spywarehammer.com/simplemachinesfor....php?board=10.0, >>> http://forums.spybot.info/forumdisplay.php?f=22, >>> http://aumha.net/viewforum.php?f=30, or other appropriate forums. >>> >>> If the procedures look too complex - and there is no shame in admitting >>> this isn't your cup of tea - take the machine to a local, reputable and >>> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair >>> shop. >>></span> >> Thanks for the reply. I've been able to resolve the Protected Mode (PM) >> issue - now IE 7 is starting in PM - but I'm having a problem where it >> crashes upon closing with a DEP error. This didn't happen in the past. >> When I start IE 7 "without add-ons" it closes normally, which suggests a >> problem with an add-on. I've done a full malware scan with a couple of >> good >> anti-malware apps and no infections are found. I've viewed all the BHO's >> and there's nothing suspicious - everything there is something I've >> intentionally installed and has worked in the past without problems. Any >> suggestions as to how to troubleshoot the add-ons?</span> > > [To keep track of things, it helps immensely if you include all of > previous message(s) in your replies to the newsgroup. Thank you.] > > How did you resolve the issue of IE not starting in PM with UAC enabled? > > If you do a Reset, does the behavior persist when you open IE normally? > See http://support.microsoft.com/kb/923737 > > I think scanning with anti-malware apps (e.g., MBAM, STOOPIDAntiSpyware) > might not be enough and that you'll need expert assistance in an > appropriate forum. > -- > ~PA Bear</span> The reason protected mode was not working originally was I discovered UAC was Off. After I turned it On it didn't immediately work, but did so after another reboot. So far I've done full scans with SuperAntiSpyware and Norton Internet Security 2009. I'll try MBAM next and maybe something else that specializes in rootkit detection to see if anything shows up. Quote
Guest PA Bear [MS MVP] Posted February 19, 2009 Posted February 19, 2009 Victek wrote:<span style="color:blue"><span style="color:green"><span style="color:darkred"> >>>> I'm having a problem where I can't turn On protected mode in IE 7. UAC >>>> is >>>> On, and protected mode is checked in the internet options security >>>> zones >>>> settings. Any suggestions as to what I should look at? </paste> PA >>>> Bear >>>> wrote: Unexplained computer behavior may be caused by deceptive >>>> software >>>> http://support.microsoft.com/kb/827315 >>>> >>>> Run a /thorough/ check for hijackware, including posting the requested >>>> logs in an appropriate forum. >>>> >>>> Checking for/Help with Hijackware >>>> http://aumha.net/viewtopic.php?f=30&t=4075 >>>> http://mvps.org/winhelp2002/unwanted.htm >>>> http://inetexplorer.mvps.org/data/prevention.htm >>>> http://inetexplorer.mvps.org/tshoot.html >>>> http://www.mvps.org/sramesh2k/Malware_Defence.htm >>>> http://www.elephantboycomputers.com/page2....emoving_Malware >>>> >>>> Seek expert assistance in >>>> http://spywarehammer.com/simplemachinesfor....php?board=10.0, >>>> http://forums.spybot.info/forumdisplay.php?f=22, >>>> http://aumha.net/viewforum.php?f=30, or other appropriate forums. >>>> >>>> If the procedures look too complex - and there is no shame in admitting >>>> this isn't your cup of tea - take the machine to a local, reputable and >>>> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair >>>> shop. >>>> >>> Thanks for the reply. I've been able to resolve the Protected Mode (PM) >>> issue - now IE 7 is starting in PM - but I'm having a problem where it >>> crashes upon closing with a DEP error. This didn't happen in the past. >>> When I start IE 7 "without add-ons" it closes normally, which suggests a >>> problem with an add-on. I've done a full malware scan with a couple of >>> good >>> anti-malware apps and no infections are found. I've viewed all the >>> BHO's >>> and there's nothing suspicious - everything there is something I've >>> intentionally installed and has worked in the past without problems. >>> Any >>> suggestions as to how to troubleshoot the add-ons?</span> >> >> [To keep track of things, it helps immensely if you include all of >> previous message(s) in your replies to the newsgroup. Thank you.] >> >> How did you resolve the issue of IE not starting in PM with UAC enabled? >> >> If you do a Reset, does the behavior persist when you open IE normally? >> See http://support.microsoft.com/kb/923737 >> >> I think scanning with anti-malware apps (e.g., MBAM, STOOPIDAntiSpyware) >> might not be enough and that you'll need expert assistance in an >> appropriate forum. >></span> > The reason protected mode was not working originally was I discovered UAC > was Off. After I turned it On it didn't immediately work, but did so > after > another reboot. So far I've done full scans with SuperAntiSpyware and > Norton Internet Security 2009. I'll try MBAM next and maybe something > else > that specializes in rootkit detection to see if anything shows up.</span> Thanks for clarifying, Victek. PMIE and UAC work hand-in-glove, as you've discovered. Quote
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