Guest Mike950 Posted March 8, 2009 Posted March 8, 2009 Friday, when I turned on my computer, instead of the desktop displaying, it automaticaly launched Internet Explorer and instead of my normal homepage (msn.com) it displayed an "ATT My Account Log On" page (or at least that's what the page said. Here is the URL: https://cprodmasx.att.com/commonLogin/igate...ON=&OLDSESSION= This has happened three times now when I turn my computer on. When I get the ATT page on I.E. I close I.E. and relaunch it. When I relaunch it, I get an error message saying I.E.has encounter a problem and needs to close. If I try a second or third time, I.E. will launch and open on my default homepage (msn.com) Is this some kind of virus/malware thing that I need to be concerned about or is it just a computer glitch? Thank you for the help. Win XP Hm SP3, current AVG antivirus running. Quote
Guest PA Bear [MS MVP] Posted March 8, 2009 Posted March 8, 2009 Contact your ISP first, Mike. -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ Mike950 wrote:<span style="color:blue"> > Friday, when I turned on my computer, instead of the desktop displaying, > it > automaticaly launched Internet Explorer and instead of my normal homepage > (msn.com) it displayed an "ATT My Account Log On" page (or at least that's > what the page said. Here is the URL: > https://cprodmasx.att.com/commonLogin/igate...ON=&OLDSESSION= > > This has happened three times now when I turn my computer on. When I get > the ATT page on I.E. I close I.E. and relaunch it. When I relaunch it, I > get an error message saying I.E.has encounter a problem and needs to > close. > If I try a second or third time, I.E. will launch and open on my default > homepage (msn.com) > > Is this some kind of virus/malware thing that I need to be concerned about > or is it just a computer glitch? Thank you for the help. > > Win XP Hm SP3, current AVG antivirus running. </span> Quote
Guest Mike950 Posted March 10, 2009 Posted March 10, 2009 I contacted my ISP (ATT.Yahoo DSL). They say the URL is theirs but they don't know why I.E. autostarts at Windows log on or why I.E. starts on that web page. My normal home page is Yahoo.com not the strange "ATT Log On" page that displays. Is this some kind of strange homepage "Hijack" or is my computer just seriously malfuntioning? I've never had a computer start up and automatically start I.E., then display a page that is not my default home page. Very strange. I've run AVG and it doesn't find anything. "PA Bear [MS MVP]" wrote: <span style="color:blue"> > Contact your ISP first, Mike. > -- > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Client - since 2002 > AumHa VSOP & Admin http://aumha.net > DTS-L http://dts-l.net/ > > Mike950 wrote:<span style="color:green"> > > Friday, when I turned on my computer, instead of the desktop displaying, > > it > > automaticaly launched Internet Explorer and instead of my normal homepage > > (msn.com) it displayed an "ATT My Account Log On" page (or at least that's > > what the page said. Here is the URL: > > https://cprodmasx.att.com/commonLogin/igate...ON=&OLDSESSION= > > > > This has happened three times now when I turn my computer on. When I get > > the ATT page on I.E. I close I.E. and relaunch it. When I relaunch it, I > > get an error message saying I.E.has encounter a problem and needs to > > close. > > If I try a second or third time, I.E. will launch and open on my default > > homepage (msn.com) > > > > Is this some kind of virus/malware thing that I need to be concerned about > > or is it just a computer glitch? Thank you for the help. > > > > Win XP Hm SP3, current AVG antivirus running. </span> > > </span> Quote
Guest Malke Posted March 10, 2009 Posted March 10, 2009 Mike950 wrote: <span style="color:blue"> > I contacted my ISP (ATT.Yahoo DSL). They say the URL is theirs but they > don't know why I.E. autostarts at Windows log on or why I.E. starts on > that > web page. My normal home page is Yahoo.com not the strange "ATT Log On" > page > that displays. Is this some kind of strange homepage "Hijack" or is my > computer just seriously malfuntioning? I've never had a computer start up > and automatically start I.E., then display a page that is not my default > home > page. Very strange. I've run AVG and it doesn't find anything.</span> It is strange. However, AT&T has been having a boatload of problems in our part of the country over the last few days (I'm in central California) so maybe it's them and not you. Here are a few suggestions: 1. Make sure the username & password are entered correctly in the DSL modem or router, depending on your equipment. First see what the gateway IP address is by: Start>Run>cmd [enter] (now you will have the command prompt) At the command prompt, type: ipconfig /all [enter] Make a note of the gateway IP address. It's probably something like 192.168.1.254 unless you're using a router. If you're using a router, then it will be something like 192.168.1.1. You need to enter the configuration utility of the modem or the router and re-enter your DSL username and password. If you post back with what equipment you have, I can give you more specific instructions. 2. Of course, there is the good old-fashioned "power cycle" the modem which means to unplug it, wait about 30 seconds, and plug it in again. If you have a router then unplug the modem, unplug the router, wait the 30 seconds, then plug in the modem (wait for its lights to come on and stabilize), then plug in the router. You might want to check in the AT&T forums over at DSL Reports (www.dslreports.com). They handle far more than just DSL but they also have ISP-specific forums. I'll be heading over there myself in a little while to see if I can find out what's going on with AT&T here for my clients. Malke -- MS-MVP Elephant Boy Computers - Don't Panic! http://www.elephantboycomputers.com/#FAQ Quote
Guest PA Bear [MS MVP] Posted March 10, 2009 Posted March 10, 2009 What Malke said. Is this still happening? Have you changed any settings in IE Tools | Internet Options | Connections (including LAN Settings)? Assuming you have IE configured to load at Startup, it sounds like IE's opening and trying to connect before your DSL connection's up & running. Change your home page to Blank and see if the same thing happens. Mike950 wrote:<span style="color:blue"> > I contacted my ISP (ATT.Yahoo DSL). They say the URL is theirs but they > don't know why I.E. autostarts at Windows log on or why I.E. starts on > that > web page. My normal home page is Yahoo.com not the strange "ATT Log On" > page that displays. Is this some kind of strange homepage "Hijack" or is > my > computer just seriously malfuntioning? I've never had a computer start up > and automatically start I.E., then display a page that is not my default > home page. Very strange. I've run AVG and it doesn't find anything. > > "PA Bear [MS MVP]" wrote:<span style="color:green"> >> Contact your ISP first, Mike. >> -- >> ~Robear Dyer (PA Bear) >> MS MVP-IE, Mail, Security, Windows Client - since 2002 >> AumHa VSOP & Admin http://aumha.net >> DTS-L http://dts-l.net/ >> >> Mike950 wrote:<span style="color:darkred"> >>> Friday, when I turned on my computer, instead of the desktop displaying, >>> it >>> automaticaly launched Internet Explorer and instead of my normal >>> homepage >>> (msn.com) it displayed an "ATT My Account Log On" page (or at least >>> that's >>> what the page said. Here is the URL: >>> https://cprodmasx.att.com/commonLogin/igate...ON=&OLDSESSION= >>> >>> This has happened three times now when I turn my computer on. When I >>> get >>> the ATT page on I.E. I close I.E. and relaunch it. When I relaunch it, >>> I >>> get an error message saying I.E.has encounter a problem and needs to >>> close. >>> If I try a second or third time, I.E. will launch and open on my default >>> homepage (msn.com) >>> >>> Is this some kind of virus/malware thing that I need to be concerned >>> about >>> or is it just a computer glitch? Thank you for the help. >>> >>> Win XP Hm SP3, current AVG antivirus running.</span></span></span> Quote
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