Malware Removal Tool - removing our application!

[Guest Nigel Thomas]

I have been informed by a customer that the latest release of the

Malware Removal Tool is removing one of the program files for our

application, Trojan Remover (www.simplysup.com). It identifies the

file as Win32/Nuwar.

 

We have been aware for over a week that Windows Live OneCare has been

raising a false positive on our application, identifying it as

TrojanDropper:Win32/Nuwar.B. We have emailed the false-positive

findings to the address given (onecare@submit.microsoft.com) twice so

far, but we have not yet received any reply.

 

Is there a support address we can use to contact the MRT team

directly, so that we can report this false positive? Given the likely

impact this is going to have on our userbase, fixing this issue is of

huge importance to us.

 

Nigel Thomas

Simply Super Software

[Guest David H. Lipman]

From: "Nigel Thomas" <simplysup@noemail.noemail>

 

| I have been informed by a customer that the latest release of the

| Malware Removal Tool is removing one of the program files for our

| application, Trojan Remover (www.simplysup.com). It identifies the

| file as Win32/Nuwar.

 

| We have been aware for over a week that Windows Live OneCare has been

| raising a false positive on our application, identifying it as

| TrojanDropper:Win32/Nuwar.B. We have emailed the false-positive

| findings to the address given (onecare@submit.microsoft.com) twice so

| far, but we have not yet received any reply.

 

| Is there a support address we can use to contact the MRT team

| directly, so that we can report this false positive? Given the likely

| impact this is going to have on our userbase, fixing this issue is of

| huge importance to us.

 

| Nigel Thomas

| Simply Super Software

 

 

Nigel:

 

Please drop me an email ( just remove ~nospam~ from the posting address )

 

I'll see what I can do.

 

--

Dave

http://www.claymania.com/removal-trojan-adware.html

Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp