Guest Arkad II Posted March 12, 2009 Posted March 12, 2009 Hi there Could someone please help me out here? Problem is “Adware Tracking Cookiesâ€Â. I see this advertisement when I surf the internet. Ad is from “Creative Zen MP4 player†of about ½ inch thick and the width of a webpage. It usually pops up at the bottom of a webpage but sometimes it appears at the top of page. The ad comes on only when I surf the internet at free wireless hotspots eg. Macdonald’s, library, etc. Weird thing is that none of those guys that surf at the same hotspot get it. Scenario: Go to a hotspot. Logon to the web. Start surfing. After a while, suddenly I see this footer ad on a piece of local news I’m reading. All other pages I open up will then appear with that ad, irregardless of the subject matter on the www. Next, after maybe about 10-15 min I get an google error message that there’s virus or spyware and no longer can surf online. When I use superantispyware, it detect 50, 80 or more tracking cookies. It does a cleanup job but the next time I surf, it happens again. What can I do to get rid of the ad(I’ve set 3rd party cookies as blocked but no use)? What can I do to permanently eliminate tracking cookies? Please kindly advise as they are driving me nuts. I’ve been trying to deal with this issue since 1/2/2009. The above is just to cut the long story short. Thank you. Regards Quote
Guest Malke Posted March 12, 2009 Posted March 12, 2009 Arkad II wrote: <span style="color:blue"> > > Hi there > > Could someone please help me out here? > > Problem is ?Adware Tracking Cookies?. I see this advertisement when I surf > the internet. Ad is from ?Creative Zen MP4 player? of about ½ inch thick > and the width of a webpage. It usually pops up at the bottom of a webpage > but > sometimes it appears at the top of page. The ad comes on only when I surf > the internet at free wireless hotspots eg. Macdonald?s, library, etc. > Weird thing is that none of those guys that surf at the same hotspot get > it. > > Scenario: Go to a hotspot. Logon to the web. Start surfing. After a while, > suddenly I see this footer ad on a piece of local news I?m reading. All > other > pages I open up will then appear with that ad, irregardless of the > subject matter on the www. Next, after maybe about 10-15 min I get an > google error message that there?s virus or spyware and no longer can surf > online. > > When I use superantispyware, it detect 50, 80 or more tracking cookies. It > does a cleanup job but the next time I surf, it happens again. What can I > do to get rid of the ad(I?ve set 3rd party cookies as blocked but no use)? > What can I do to permanently eliminate tracking cookies? > > Please kindly advise as they are driving me nuts. I?ve been trying to deal > with this issue since 1/2/2009. The above is just to cut the long story > short.</span> Follow the preparatory steps here: http://www.elephantboycomputers.com/page2....emoving_Malware Then scan with Malwarebytes' Antimalware from here: http://www.malwarebytes.org Make sure you update it first. If the problem continues after that, then get guided help at one of the specialty forums below. PLEASE DO NOT POST LOGS IN THE MS NEWSGROUPS. Posting FAQ: http://aumha.net/viewtopic.php?t=4075 http://aumha.net/viewforum.php?f=30 http://www.bleepingcomputer.com/forums/forum22.html http://www.dslreports.com/forum/cleanup http://www.cybertechhelp.com/forums/forumdisplay.php?f=25 http://www.geekstogo.com/forum/Malware_Rem...o_Here-f37.html http://www.malwarebytes.org/forums/index.php?showforum=7 http://gladiator-antivirus.com/forum/index.php?showforum=170 http://spywarewarrior.com/viewforum.php?f=5 http://forums.techguy.org/54-security/ http://forums.tomcoyote.org/ http://www.thespykiller.co.uk/index.php?board=3.0 http://forums.subratam.org/index.php?showforum=7 Malke -- MS-MVP Elephant Boy Computers - Don't Panic! http://www.elephantboycomputers.com/#FAQ Quote
Guest Arkad II Posted March 13, 2009 Posted March 13, 2009 Hi Malke Allow me to share my story. I've tried many methods including downloading malwarebyte, spybot & destroy, etc. All free download didn't help. One time I couldn't bootup, computer just hang there with a blank screen and can't shut down as well. Only way I managed was took out battery to shut down. Went out and bought Kaspersky internet security 2009 and installed it. But it couldn't scan anything. Talked with kaspersky 50-60 times on the issue. They insist there's no virus in my computer. Their program don't even have a tracking cookie report. That's why I downloaded superantispyware. but now I realise it's similar to AVG as it can only detect, cleanup but again same cookies sip in the next time i surf the net. Any way I can get to the root of this? Btw, thanks for your earlier reply. Look forward to any good advice. Regards "Malke" wrote: <span style="color:blue"> > Arkad II wrote: > <span style="color:green"> > > > > Hi there > > > > Could someone please help me out here? > > > > Problem is ?Adware Tracking Cookies?. I see this advertisement when I surf > > the internet. Ad is from ?Creative Zen MP4 player? of about ½ inch thick > > and the width of a webpage. It usually pops up at the bottom of a webpage > > but > > sometimes it appears at the top of page. The ad comes on only when I surf > > the internet at free wireless hotspots eg. Macdonald?s, library, etc. > > Weird thing is that none of those guys that surf at the same hotspot get > > it. > > > > Scenario: Go to a hotspot. Logon to the web. Start surfing. After a while, > > suddenly I see this footer ad on a piece of local news I?m reading. All > > other > > pages I open up will then appear with that ad, irregardless of the > > subject matter on the www. Next, after maybe about 10-15 min I get an > > google error message that there?s virus or spyware and no longer can surf > > online. > > > > When I use superantispyware, it detect 50, 80 or more tracking cookies. It > > does a cleanup job but the next time I surf, it happens again. What can I > > do to get rid of the ad(I?ve set 3rd party cookies as blocked but no use)? > > What can I do to permanently eliminate tracking cookies? > > > > Please kindly advise as they are driving me nuts. I?ve been trying to deal > > with this issue since 1/2/2009. The above is just to cut the long story > > short.</span> > > Follow the preparatory steps here: > http://www.elephantboycomputers.com/page2....emoving_Malware > > Then scan with Malwarebytes' Antimalware from here: > http://www.malwarebytes.org > > Make sure you update it first. > > If the problem continues after that, then get guided help at one of the > specialty forums below. > > PLEASE DO NOT POST LOGS IN THE MS NEWSGROUPS. > > Posting FAQ: http://aumha.net/viewtopic.php?t=4075 > http://aumha.net/viewforum.php?f=30 > http://www.bleepingcomputer.com/forums/forum22.html > http://www.dslreports.com/forum/cleanup > http://www.cybertechhelp.com/forums/forumdisplay.php?f=25 > http://www.geekstogo.com/forum/Malware_Rem...o_Here-f37.html > http://www.malwarebytes.org/forums/index.php?showforum=7 > http://gladiator-antivirus.com/forum/index.php?showforum=170 > http://spywarewarrior.com/viewforum.php?f=5 > http://forums.techguy.org/54-security/ > http://forums.tomcoyote.org/ > http://www.thespykiller.co.uk/index.php?board=3.0 > http://forums.subratam.org/index.php?showforum=7 > > Malke > -- > MS-MVP > Elephant Boy Computers - Don't Panic! > http://www.elephantboycomputers.com/#FAQ > > </span> Quote
Guest Malke Posted March 13, 2009 Posted March 13, 2009 Arkad II wrote: <span style="color:blue"> > Hi Malke > > Allow me to share my story. I've tried many methods including downloading > malwarebyte, spybot & destroy, etc. All free download didn't help. One > time I couldn't bootup, computer just hang there with a blank screen and > can't shut down as well. Only way I managed was took out battery to shut > down. Went out and bought Kaspersky internet security 2009 and installed > it. But it couldn't scan anything. Talked with kaspersky 50-60 times on > the issue. They insist there's no virus in my computer. Their program > don't even have a tracking cookie report. That's why I downloaded > superantispyware. but now I realise it's similar to AVG as it can only > detect, cleanup but again same cookies sip in the next time i surf the > net.</span> Then do as I already suggested and post a HijackThis log to one of the specialty forums listed in my last post. Do not post the log here as we don't analyze HJT logs in the MS newsgroups. The expert at whatever forum you choose will tell you if you are infected. Or, if you don't want to spend any more time on this, back up your data and clean-install Windows. Or have a competent local tech take a look. If you go this last route, I don't recommend a BigComputerStore/GeekSquad type of place. Whenever someone tells me something along the lines of "talked with kaspersky 50-60 times", even making allowances for exaggeration because of understandable frustration, it brings up the possibility that the person is misinterpreting what they see, or they are reinfecting themselves, etc. Having a professional who can be hands-on the machine is the best course of action in those cases. Malke -- MS-MVP Elephant Boy Computers - Don't Panic! http://www.elephantboycomputers.com/#FAQ Quote
Guest Arkad II Posted March 14, 2009 Posted March 14, 2009 Hi Malke Many thanks for your reply. Regards "Malke" wrote: <span style="color:blue"> > Arkad II wrote: > <span style="color:green"> > > Hi Malke > > > > Allow me to share my story. I've tried many methods including downloading > > malwarebyte, spybot & destroy, etc. All free download didn't help. One > > time I couldn't bootup, computer just hang there with a blank screen and > > can't shut down as well. Only way I managed was took out battery to shut > > down. Went out and bought Kaspersky internet security 2009 and installed > > it. But it couldn't scan anything. Talked with kaspersky 50-60 times on > > the issue. They insist there's no virus in my computer. Their program > > don't even have a tracking cookie report. That's why I downloaded > > superantispyware. but now I realise it's similar to AVG as it can only > > detect, cleanup but again same cookies sip in the next time i surf the > > net.</span> > > Then do as I already suggested and post a HijackThis log to one of the > specialty forums listed in my last post. Do not post the log here as we > don't analyze HJT logs in the MS newsgroups. The expert at whatever forum > you choose will tell you if you are infected. > > Or, if you don't want to spend any more time on this, back up your data and > clean-install Windows. Or have a competent local tech take a look. If you > go this last route, I don't recommend a BigComputerStore/GeekSquad type of > place. Whenever someone tells me something along the lines of "talked with > kaspersky 50-60 times", even making allowances for exaggeration because of > understandable frustration, it brings up the possibility that the person is > misinterpreting what they see, or they are reinfecting themselves, etc. > Having a professional who can be hands-on the machine is the best course of > action in those cases. > > Malke > -- > MS-MVP > Elephant Boy Computers - Don't Panic! > http://www.elephantboycomputers.com/#FAQ > > </span> Quote
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