Vista secure email problem: Cannot connect to email server when specific digital id is installed

[Guest rejohnson]

I imported a personal digital certificate from an XP machine running

Outlook Express onto my Vista Home Premium (32 bit) laptop. With the

certificate installed, Windows Mail instantly (either when mail is

started, or when send/receive is clicked) gives the error message below:

 

"Your server has unexpectedly terminated the connection. Possible

causes for this include server problems, network problems, or a long

period of inactivity. Account: 'attmail', Server: 'pop.att.yahoo.com',

Protocol: POP3, Port: 995, Secure email: Yes, Error Number: 0x800CCC0F"

 

I have checked all settings and they all appear to be the same between

both machines. Both are running IE 7 as well. Both also have the same

version of AVG, although I later disabled AVG on the Vista machine, just

to be sure it had nothing to do wth the problem.

 

Additional interesting info: 1. I have several digital certificates

installed. Only this one is giving me a problem, and only on Windows

Mail on the Vista machine, not on the XP machine with Outlook Express.

2. When I remove the certificate, I can again instantly connect and send

or receive mail (but I NEED the certificate for secure email exchange!,

so I can't just remove it forever!}. 3. The certificate actually works

for decryption - When I remove the cert, I can receive an encrypted

email, then I can re-import the cert and decrypt the email.

 

All of this leads me to believe that somehow Vista requires something

different with a digital cert than XP does, such that some security

feauture in Vista will not even connect to the server if there is

something it doesn't li ke, even though the cert seems to work fine for

decrypting. I don't understand why just having a certificate installed,

not even using signing or encryption, that Vista should not connect to

the server. I is very difficult to find any information on what Vista

might be doing with the certificate when attempting to connect to a mail

server.

 

Please help! Thanks.

 

 

--

rejohnson

Posted via http://www.vistaheads.com

[Guest Sam Hobbs]

Did you try:

 

http://social.technet.microsoft.com/Search...0x800CCC0F&ac=8

 

 

"rejohnson" <rejohnson.3ozqnz@no-mx.forums.vistaheads.com> wrote in message

news:rejohnson.3ozqnz@no-mx.forums.vistaheads.com...<span style="color:blue">

>

> I imported a personal digital certificate from an XP machine running

> Outlook Express onto my Vista Home Premium (32 bit) laptop. With the

> certificate installed, Windows Mail instantly (either when mail is

> started, or when send/receive is clicked) gives the error message below:

>

> "Your server has unexpectedly terminated the connection. Possible

> causes for this include server problems, network problems, or a long

> period of inactivity. Account: 'attmail', Server: 'pop.att.yahoo.com',

> Protocol: POP3, Port: 995, Secure email: Yes, Error Number: 0x800CCC0F"

>

> I have checked all settings and they all appear to be the same between

> both machines. Both are running IE 7 as well. Both also have the same

> version of AVG, although I later disabled AVG on the Vista machine, just

> to be sure it had nothing to do wth the problem.

>

> Additional interesting info: 1. I have several digital certificates

> installed. Only this one is giving me a problem, and only on Windows

> Mail on the Vista machine, not on the XP machine with Outlook Express.

> 2. When I remove the certificate, I can again instantly connect and send

> or receive mail (but I NEED the certificate for secure email exchange!,

> so I can't just remove it forever!}. 3. The certificate actually works

> for decryption - When I remove the cert, I can receive an encrypted

> email, then I can re-import the cert and decrypt the email.

>

> All of this leads me to believe that somehow Vista requires something

> different with a digital cert than XP does, such that some security

> feauture in Vista will not even connect to the server if there is

> something it doesn't li ke, even though the cert seems to work fine for

> decrypting. I don't understand why just having a certificate installed,

> not even using signing or encryption, that Vista should not connect to

> the server. I is very difficult to find any information on what Vista

> might be doing with the certificate when attempting to connect to a mail

> server.

>

> Please help! Thanks.

>

>

> --

> rejohnson

> Posted via http://www.vistaheads.com

> </span>

[Guest rejohnson]

I spent several hours going over all the documents at the link you

provided, but none helped. thanks for providing that though.

 

I see that others are also having problems with digital certificates

installed and using Windows Mail or Live Mail. I cannot understand

whey the same certificate that works with Outlook Express on XP will not

work with Windows Mail on Vista, but there must be a reason. One other

thing is that the certificate that won't work with Vista/Mail is from

Thawte (but it does work with OE/XP), and the other certificates that

work with both Vista/Mail and OE/XP are from other sources. I have no

idea if that has anything to do with the problem.

 

 

--

rejohnson

Posted via http://www.vistaheads.com

[Guest lilbear67]

Have you tried contacting Thawte or searching their website?

 

Perhaps this link will shed some light:

 

https://search.thawte.com/support/ssl-digit...content&id=AD97

 

 

"rejohnson" <rejohnson.3p1qw2@no-mx.forums.vistaheads.com> wrote in

message news:rejohnson.3p1qw2@no-mx.forums.vistaheads.com...<span style="color:blue">

>

> I spent several hours going over all the documents at the link you

> provided, but none helped. thanks for providing that though.

>

> I see that others are also having problems with digital certificates

> installed and using Windows Mail or Live Mail. I cannot understand

> whey the same certificate that works with Outlook Express on XP will

> not

> work with Windows Mail on Vista, but there must be a reason. One

> other

> thing is that the certificate that won't work with Vista/Mail is from

> Thawte (but it does work with OE/XP), and the other certificates that

> work with both Vista/Mail and OE/XP are from other sources. I have no

> idea if that has anything to do with the problem.

>

>

> --

> rejohnson

> Posted via http://www.vistaheads.com

> </span>