possible worm?

[Guest ladibug]

I have Service Pack 2 and Norton Antivirus/spyware. My subscription runs

until 2010. Yesterday I was trying to run the antivirus scan. I could click

on it and it acts like it will open, but then it doesn't. I came to

Microsoft.com and tried to view my update history but got an error message. I

then ran the OneCare scan overnight. It said it found 3 issues but fixed

them. However, today I still cannot open the antivirus software and am still

getting the update history error. Could this be a sign of worm infection?

[Guest 1PW]

On 04/08/2009 04:36 AM, ladibug sent:<span style="color:blue">

> I have Service Pack 2 and Norton Antivirus/spyware. My subscription runs

> until 2010. Yesterday I was trying to run the antivirus scan. I could click

> on it and it acts like it will open, but then it doesn't. I came to

> Microsoft.com and tried to view my update history but got an error message. I

> then ran the OneCare scan overnight. It said it found 3 issues but fixed

> them. However, today I still cannot open the antivirus software and am still

> getting the update history error. Could this be a sign of worm infection?</span>

 

Hello:

 

What identification was given the 3 issues?

 

Without further diagnosis, it's not possible to accurately characterize

your problem.

 

Download, install, update and run the freeware versions of MBAM & SAS:

 

<http://www.malwarebytes.org/mbam-download.php>

<http://www.superantispyware.com/>

 

Please update this thread with your progress and detailed identities of

malware found.

 

Although you declined to completely identify your OS, one might deduce

you're running one of the many forms of XP. If this is true, do you

have any issues with updating to SP3? Would you please more accurately

describe your Norton product and if when it was functioning, had it been

updated with the latest database?

 

best wishes,

 

Pete

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1PW @?6A62?FEH9:DE=6o2@=]4@> [r4o7t]