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Posted

I'm this a popup: Generic Host Process for Win32 services encountered a

problem... In addition alot of my web searched are redirected. So I assume I

have some trojan/virus that I haven't found yet. Use Spybot S&D, AdAware,

Malwarebytes, Norton. And HiJack this.

 

Question: Below is a HiJack this log, can anyone either help me figure out

where the problem may lie or the proper place to post the HiJack this log:

 

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 5:28:29 PM, on 4/28/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)

Boot mode: Normal

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Windows Defender\MsMpEng.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe

C:\Program Files\Adobe\Photoshop Elements 6.0\PhotoshopElementsFileAgent.exe

C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe

C:\WINDOWS\arservice.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\WINDOWS\system32\drivers\CDAC11BA.EXE

C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

C:\WINDOWS\eHome\ehRecvr.exe

C:\Program Files\Java\jre6\bin\jusched.exe

C:\WINDOWS\eHome\ehSched.exe

C:\WINDOWS\SM1BG.EXE

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe

C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\issch.exe

C:\Program Files\Common Files\AOL\1187195559\ee\AOLSoftware.exe

C:\Program Files\DISC\DiscUpdateMgr.exe

C:\WINDOWS\ARPWRMSG.EXE

C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Plaxo\3.19.0.16\PlaxoHelper_en.exe

C:\Program Files\Common Files\LightScribe\LSSrvc.exe

C:\Program Files\Plaxo\3.19.0.16\PlaxoSysTray.exe

C:\Program Files\Pando Networks\Pando\Pando.exe

C:\Program Files\LogMeIn\x86\RaMaint.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\LogMeIn\x86\LogMeIn.exe

C:\Program Files\Microsoft ActiveSync\wcescomm.exe

C:\Program Files\AOL 9.0\waol.exe

C:\Program Files\LogMeIn\x86\LMIGuardian.exe

C:\HP\KBD\KBD.EXE

C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe

C:\PROGRA~1\MI3AA1~1\rapimgr.exe

C:\Program Files\Adobe\Acrobat 7.0\Acrobat\Acrobat_sl.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\Program Files\Common Files\NeatReceipts\DB

Controller\NeatReceiptsDBController.exe

C:\WINDOWS\ALCXMNTR.EXE

C:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe

C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Common Files\Acronis\Fomatik\TrueImageTryStartService.exe

C:\WINDOWS\wanmpsvc.exe

C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe

C:\WINDOWS\system32\dllhost.exe

C:\WINDOWS\system32\wuauclt.exe

c:\windows\system\hpsysdrv.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

C:\Program Files\AOL 9.0\shellmon.exe

 

O2 - BHO: Adobe PDF Reader Link Helper -

{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat

7.0\ActiveX\AcroIEHelper.dll

O2 - BHO: CInterceptor Object - {38D3FE60-3D53-4F37-BB0E-C7A97A26A156} -

C:\Program Files\Pando Networks\Pando\PandoIEPlugin.dll

O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F}

- C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} -

C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.5\coIEPlg.dll

O2 - BHO: Symantec Intrusion Prevention -

{6D53EC84-6AAE-4787-AEEE-F4628F01010C} -

C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll

O2 - BHO: Adobe PDF Conversion Toolbar Helper -

{AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat

7.0\Acrobat\AcroIEFavClient.dll

O2 - BHO: Google Toolbar Notifier BHO -

{AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program

Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll

O2 - BHO: Acro Software CutePDF Filler Browser Helper Object Class -

{D41289F2-69C6-417B-897E-C653D677CBAF} - C:\Program Files\Acro

Software\CutePDF\CPFillerCo.dll

O2 - BHO: Java� Plug-In 2 SSV Helper -

{DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program

Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} -

C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O3 - Toolbar: (no name) - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - (no file)

O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} -

C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll

O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} -

C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.5\CoIEPlg.dll

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec

Shared\ccApp.exe"

O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows

Defender\MSASCui.exe" -hide

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program

Files\Java\jre6\bin\jusched.exe"

O4 - HKLM\..\Run: [sM1BG] C:\WINDOWS\SM1BG.EXE

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe"

-atboottime

O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet

Security\osCheck.exe"

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [iSUSScheduler]

"C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\issch.exe" -start

O4 - HKLM\..\Run: [iSUSPM Startup]

C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup

O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot

Optimizer\HPBootOp.exe" /run

O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common

Files\AOL\1187195559\ee\AOLSoftware.exe

O4 - HKLM\..\Run: [DiscUpdateManager] C:\Program Files\DISC\DiscUpdateMgr.exe

O4 - HKLM\..\Run: [AlwaysReady Power Message APP] ARPWRMSG.EXE

O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [swg] C:\Program

Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

O4 - HKCU\..\Run: [spybotSD TeaTimer] C:\Program Files\Spybot - Search &

Destroy\TeaTimer.exe

O4 - HKCU\..\Run: [PlaxoUpdate] C:\Program

Files\Plaxo\3.19.0.16\PlaxoHelper_en.exe -a

O4 - HKCU\..\Run: [PlaxoSysTray] C:\Program

Files\Plaxo\3.19.0.16\PlaxoSysTray.exe

O4 - HKCU\..\Run: [Pando] "C:\Program Files\Pando Networks\Pando\Pando.exe"

/Minimized

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft

ActiveSync\wcescomm.exe"

O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\AOL 9.0\AOL.EXE" -b

O4 - HKUS\S-1-5-18\..\Run: [swg] C:\Program

Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (User 'SYSTEM')

O4 - HKUS\S-1-5-18\..\Run: [Picasa Media Detector] C:\Program

Files\Picasa2\PicasaMediaDetector.exe (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [swg] C:\Program

Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (User 'Default

user')

O4 - .DEFAULT User Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'Default

user')

O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?

O8 - Extra context menu item: Add to Google Photos Screensa&ver -

res://C:\WINDOWS\system32\GPhotos.scr/200

O8 - Extra context menu item: Convert link target to Adobe PDF -

res://C:\Program Files\Adobe\Acrobat

7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: Convert link target to existing PDF -

res://C:\Program Files\Adobe\Acrobat

7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: Convert selected links to Adobe PDF -

res://C:\Program Files\Adobe\Acrobat

7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html

O8 - Extra context menu item: Convert selected links to existing PDF -

res://C:\Program Files\Adobe\Acrobat

7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html

O8 - Extra context menu item: Convert selection to Adobe PDF -

res://C:\Program Files\Adobe\Acrobat

7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: Convert selection to existing PDF -

res://C:\Program Files\Adobe\Acrobat

7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program

Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: Convert to existing PDF - res://C:\Program

Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: E&xport to Microsoft Excel -

res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: Create Mobile Favorite -

{2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll

O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} -

C:\PROGRA~1\MI3AA1~1\INetRepl.dll

O9 - Extra 'Tools' menuitem: Create Mobile Favorite... -

{2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll

O9 - Extra button: SmartShopper - Compare product prices -

{3CC3D8FE-F0E0-4dd1-A69A-8C56BCC7BEBF} - C:\WINDOWS\system32\shdocvw.dll

O9 - Extra button: SmartShopper - Compare travel rates -

{3CC3D8FE-F0E0-4dd1-A69A-8C56BCC7BEC0} - C:\WINDOWS\system32\shdocvw.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -

C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL

O9 - Extra button: Share in Hello - {B13B4423-2647-4cfc-A4B3-C7D56CB83487} -

C:\Program Files\Google\Hello\PicasaCapture.dll

O9 - Extra 'Tools' menuitem: Share in H&ello -

{B13B4423-2647-4cfc-A4B3-C7D56CB83487} - C:\Program

Files\Google\Hello\PicasaCapture.dll

O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} -

C:\WINDOWS\system32\shdocvw.dll

O9 - Extra 'Tools' menuitem: &FlashGet -

{D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\WINDOWS\system32\shdocvw.dll

O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} -

C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration -

{DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789}

-

C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm

O9 - Extra 'Tools' menuitem: Connection Help -

{E2D4D26B-0180-43a4-B05F-462D6D54C789} -

C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} -

C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 -

{e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network

Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -

C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger -

{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll

O15 - Trusted Zone: http:// .trymedia.com (HKLM)

O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage

Validation Tool) - http://go.microsoft.com/fwlink/?linkid=67633

O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus

scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab

O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) -

C:\Program Files\Yahoo!\Common\yinsthelper.dll

O16 - DPF: {49232000-16E4-426C-A231-62846947304B} (SysData Class) -

http://ipgweb.cce.hp.com/rdqcpc/downloads/sysinfo.cab

O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility

Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -

http://www.update.microsoft.com/microsoftu...b?1217360344682

O16 - DPF: {7CEEAB76-D59E-11D3-8394-00C04F7BDF10} (Application Class) -

https://www.tradestation.com/tscom/ClientPlugIn/tsTemp.cab

O16 - DPF: {8F33DF12-D9A9-4E56-A663-D6AF8191A96B} (NDEMO.NGDEMO) -

https://www.ipindiaonline.gov.in/etmr/NDEMO.CAB

O16 - DPF: {BD8667B7-38D8-4C77-B580-18C3E146372C} (Creative Toolbox Plug-in)

- http://www.imgag.com/cp/install/Crusher.cab

O16 - DPF: {EFAB8D1F-794A-4C47-B834-53653E05A441} (VNCViewer Class) -

https://www.omnovia.com/pages/sc2/image/SCV.CAB

O16 - DPF: {FF1CD9A3-00CD-45C1-8182-4EEC229A182D} (Plaxo Auto-Import

Utility) - http://www.plaxo.com/activex/plx_upldr-2k-xp.cab

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} -

C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL

O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis -

C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe

O23 - Service: Adobe Active File Monitor V6 (AdobeActiveFileMonitor6.0) -

Unknown owner - C:\Program Files\Adobe\Photoshop Elements

6.0\PhotoshopElementsFileAgent.exe

O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC -

C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe

O23 - Service: Ati HotKey Poller - ATI Technologies Inc. -

C:\WINDOWS\system32\Ati2evxx.exe

O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation -

C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program

Files\Bonjour\mDNSResponder.exe

O23 - Service: C-DillaCdaC11BA - Macrovision -

C:\WINDOWS\system32\drivers\CDAC11BA.EXE

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation -

C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation -

C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec

Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program

Files\Common Files\Symantec Shared\VAScanner\comHost.exe

O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. -

C:\Program Files\Common Files\Macrovision Shared\FLEXnet

Publisher\FNPLicensingService.exe

O23 - Service: getPlus

  • Replies 3
  • Created
  • Last Reply
Guest David H. Lipman
Posted

From: "Evan" <Evan@discussions.microsoft.com>

 

| I'm this a popup: Generic Host Process for Win32 services encountered a

| problem... In addition alot of my web searched are redirected. So I assume I

| have some trojan/virus that I haven't found yet. Use Spybot S&D, AdAware,

| Malwarebytes, Norton. And HiJack this.

 

Besides NOT asking first if you can post a HJT log, you Multi-Posted it !

 

Forums where you can get expert advice for HiJack This! (HJT) Logs.

 

NOTE: Registration is REQUIRED in any of the below before posting a log

 

Suggested primary:

http://www.thespykiller.co.uk/index.php?board=3.0

 

Suggested secondary:

http://www.bleepingcomputer.com/forums/forum22.html

http://www.malwarebytes.org/forums/index.php?showforum=7

 

Suggested tertiary:

http://www.dslreports.com/forum/cleanup

http://www.cybertechhelp.com/forums/forumdisplay.php?f=25

http://www.atribune.org/forums/index.php?showforum=9

http://www.geekstogo.com/forum/Malware_Rem...o_Here-f37.html

http://gladiator-antivirus.com/forum/index.php?showforum=170

http://forum.networktechs.com/forumdisplay.php?f=130

http://forums.maddoktor2.com/index.php?showforum=17

http://www.spywarewarrior.com/viewforum.php?f=5

http://forums.spywareinfo.com/index.php?showforum=18

http://forums.techguy.org/f54-s.html

http://forums.tomcoyote.org/index.php?showforum=27

http://forums.subratam.org/index.php?showforum=7

http://www.5starsupport.com/ipboard/index.php?showforum=18

http://aumha.net/viewforum.php?f=30

http://makephpbb.com/phpbb/viewforum.php?f=2

http://forums.techguy.org/54-security/

http://forums.security-central.us/forumdisplay.php?f=13

 

 

--

Dave

http://www.claymania.com/removal-trojan-adware.html

Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp

Posted

Evan wrote:<span style="color:blue">

> I'm this a popup: Generic Host Process for Win32 services encountered a

> problem... In addition alot of my web searched are redirected. So I assume I

> have some trojan/virus that I haven't found yet. Use Spybot S&D, AdAware,

> Malwarebytes, Norton. And HiJack this.

>

> Question: Below is a HiJack this log, can anyone either help me figure out

> where the problem may lie or the proper place to post the HiJack this log:

> </span>

 

Hello Evan

 

You could post your log here www.hijackthis.de and see for yourself the

many errors on your system.

 

Although you have said that you have 'Norton' that site says:-

"It seems that you don't use an anti-virus scanner or your scanner is

not active".

 

Whilst you could follow the advice of David Lipman and try to 'clean'

your machine, you might find it quicker and easier, after saving any

important data onto CD/DVD or an external hard drive, to reinstall

Windows from scratch.

 

HTH

 

--

Dave

Guest PA Bear [MS MVP]
Posted

NB: If you had no anti-virus application installed or the subscription has

expired when the machine first got infected and/or the machine's not been

kept fully-patched at Windows Update, don't waste your time with any of the

below: Format & reinstall Windows. A Repair Install will NOT help!

 

1. See if you can download/run the MSRT manually:

http://www.microsoft.com/security/malwareremove/default.mspx

 

NB: Run the FULL scan, not the QUICK scan! You may need to download the

MSRT on a non-infected machine, then transfer MRT.EXE to the infected

machine and rename it to SCAN.EXE before running it.

 

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan

(only!) in Safe Mode with Networking, if need be:

http://onecare.live.com/site/en-us/center/howsafe.htm

 

3. Run a /thorough/ check for hijackware, including posting the requested

logs in an appropriate forum, not here.

 

Checking for/Help with Hijackware

http://aumha.net/viewtopic.php?f=30&t=4075

http://mvps.org/winhelp2002/unwanted.htm

http://inetexplorer.mvps.org/data/prevention.htm

http://inetexplorer.mvps.org/tshoot.html

http://www.mvps.org/sramesh2k/Malware_Defence.htm

http://www.elephantboycomputers.com/page2....emoving_Malware

 

Seek expert assistance in

http://spywarehammer.com/simplemachinesfor....php?board=10.0,

http://forums.spybot.info/forumdisplay.php?f=22,

http://www.dslreports.com/forum/cleanup, http://aumha.net/viewforum.php?f=30

or other appropriate forums.

 

If the procedures look too complex - and there is no shame in admitting this

isn't your cup of tea - take the machine to a local, reputable and

independent (i.e., not BigBoxStoreUSA) computer repair shop.

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

 

Evan wrote:<span style="color:blue">

> I'm this a popup: Generic Host Process for Win32 services encountered a

> problem... In addition alot of my web searched are redirected. So I assume

> I

> have some trojan/virus that I haven't found yet. Use Spybot S&D, AdAware,

> Malwarebytes, Norton. And HiJack this.

>

> Question: Below is a HiJack this log, can anyone either help me figure

> out

> where the problem may lie or the proper place to post the HiJack this log:</span>

<snip>

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