Guest karaliecaitsith Posted May 6, 2009 Posted May 6, 2009 Hello, I had posted this in the installation forum, because I was thinking of reformatting my pc.. I figured I'd see if anyone might know a solution to this problem.. I'm currently running windows vista 32bit and am having problems with my pc. I noticed my pc was running slow the other day and when I looked at the updates tab it states the last time it updated was in March. I tried to update it, it gives me an error that when I look it up states its firewall related. (error 80072EFD) I uninstalled all of my anti virus programs and disabled firewalls... nada. I've tried to have the pcsafety people do a remote assist 3 times and they cant find the problem. We've scanned the pc for spyware and malware 3 different times (Norman antivirus (the tech did this) spy sweeper and also the tool built into windows. They've tried resetting the batch etc with no luck. I'm to the point of just reformatting my pc One thing I did remember and Im not sure if this is related, is about a month ago I had gotten a virus on my pc that when spy sweeper deleted it, I would get a .dll error when I booted up. I did a checkdisk and it fixed the error but I think around that time is around the time it stopped updating windows. We've ruled out spyware, malware and firewalls. I can connect to the internet fine etc, but neither windows update, nor defender can update. Please help. -- karaliecaitsith Quote
Guest MowGreen Posted May 6, 2009 Posted May 6, 2009 Were you asked to try installing updates manually ? <span style="color:blue"><span style="color:green"> >> One thing I did remember and Im not sure if this is related, is about a >> month ago I had gotten a virus on my pc that when spy sweeper deleted >> it, I would get a .dll error when I booted up. I did a checkdisk and it >> fixed the error but I think around that time is around the time it >> stopped updating windows.</span></span> Can you provide the exact name of the virus ? Running chkdsk does NOT resolve .dll errors that one sees on boot. Removing the missing .dll reference from the startup axis using the System Configuration Utility or editing the Run subkey in the registry resolves that type of an error. If you would, please provide us with a list of things that were done so that we don't recommend you try the same steps again. Has the antivirus software been changed and was a 3rd party firewall ever used ? How is the system connected to the internet ... on a home network; is the network wireless; is a router used; etc ? MowGreen =============== -343- FDNY Never Forgotten =============== karaliecaitsith wrote: <span style="color:blue"> > Hello, > > I had posted this in the installation forum, because I was thinking of > reformatting my pc.. I figured I'd see if anyone might know a solution > to this problem.. I'm currently running windows vista 32bit and am > having problems with my pc. I noticed my pc was running slow the other > day and when I looked at the updates tab it states the last time it > updated was in March. I tried to update it, it gives me an error that > when I look it up states its firewall related. (error 80072EFD) I > uninstalled all of my anti virus programs and disabled firewalls... > nada. I've tried to have the pcsafety people do a remote assist 3 times > and they cant find the problem. We've scanned the pc for spyware and > malware 3 different times (Norman antivirus (the tech did this) spy > sweeper and also the tool built into windows. They've tried resetting > the batch etc with no luck. I'm to the point of just reformatting my pc > > One thing I did remember and Im not sure if this is related, is about a > month ago I had gotten a virus on my pc that when spy sweeper deleted > it, I would get a .dll error when I booted up. I did a checkdisk and it > fixed the error but I think around that time is around the time it > stopped updating windows. We've ruled out spyware, malware and > firewalls. > > I can connect to the internet fine etc, but neither windows update, nor > defender can update. Please help. > > </span> Quote
Guest karaliecaitsith Posted May 7, 2009 Posted May 7, 2009 sorry it's taken me so long to reply. I actually didn't know that I could install manually (I can if I can find the download). According to my husband it was a trojan that went into system 32 it began with a M and was a few letters and numbers.. he said "mvc or something like that" McAfee wouldn't pick it up, spysweeper is what found it and I had a heck of a time getting rid of it. After spysweeper removed it is when the .dll error started, and after I ran a checkdisk I didnt get the error again. Microsoft did a remote assist 3 different times. They opened notepad and tried to reset the batch, they tried resetting settings for windows update, they went into internet explorer and were checking all of the settings there, they ran a scan through norman, they ran a malware scan, they checked the bts settings. The last representative said that she was going to escalate it, but I've never received a call back. They also tried to connect to onecare under their id but for some reason my pc cannot connect to the windows servers. I found last night that I can download the updates that I can find, but if I tell the pc to check for them it cant. Windows defender is the same way. My pc is somehow blocking the connection to microsoft, but there are currently no firewalls aside from windows firewall installed. My virus scanner is AVG. The only 3rd party firewall I've used was the one on spysweeper. The system is a home connection, I have DSL ran through a wireless router (I've tried running straight from modem to pc and still the same result) -- karaliecaitsith Quote
Guest MowGreen Posted May 7, 2009 Posted May 7, 2009 Thanks for posting the requested information. It helps immensely . 1) When was McAfee removed from the system and did you run their removal tool afterwards ? http://service.mcafee.com/FAQDocument.aspx?id=TS100507 The link to it is under Step 2 on the above page. Since Spysweeper comes in differing forms you would need Webroot Antivirus with Spysweeper or Webroot Internet Security Essentials installed in order to remove a trojan. Spysweeper itself, only removes spyware. You also mention<span style="color:blue"> > The only 3rd party firewall I've used was the > one on spysweeper. </span> Which leads one to assume that this is not Spysweeper, but one of the other Webroot products. 2) Please post which Webroot product is installed and it's version. How many antivirus programs are installed and monitoring the system ? You also mention that AVG is installed. IF there's another AV included with Spysweeper that means there are 2 antivirus programs monitoring the system. That's never a good thing. Only one AV should be monitoring the system at a time. 3) Were you asked to check the what's contained in the Hosts file ? Click the Start orb, in the Start Search field type in system32 Click on system32. Open the 'drivers' folder, then open the 'etc' subfolder. Double click the hosts file and choose Notepad to open it. There should be no entries for any Microsoft sites present. If any are present they will look something like 127.0.0.1 update.microsoft.com 127.0.0.1 download.microsoft.com 127.0.0.1 onecare.live.com <-- this is the OneCare Safety Scanner's URL The beginning of each entry is the same, 127.0.0.1. The second part is the name of the MS site or any sites that are being blocked so that the system can not access them. So, a clean hosts file would contain no sites except for what's there when Vista was installed: 127.0.0.1 localhost ::1 localhost IF any MS sites are listed, delete them, and then click File > Save and close the hosts file. Please provide the answers to 1, 2, and 3 in your reply. MowGreen =============== -343- FDNY Never Forgotten =============== karaliecaitsith wrote: <span style="color:blue"> > sorry it's taken me so long to reply. I actually didn't know that I > could install manually (I can if I can find the download). According to > my husband it was a trojan that went into system 32 it began with a M > and was a few letters and numbers.. he said "mvc or something like that" > McAfee wouldn't pick it up, spysweeper is what found it and I had a heck > of a time getting rid of it. After spysweeper removed it is when the > dll error started, and after I ran a checkdisk I didnt get the error > again. > > Microsoft did a remote assist 3 different times. They opened notepad > and tried to reset the batch, they tried resetting settings for windows > update, they went into internet explorer and were checking all of the > settings there, they ran a scan through norman, they ran a malware scan, > they checked the bts settings. The last representative said that she > was going to escalate it, but I've never received a call back. They also > tried to connect to onecare under their id but for some reason my pc > cannot connect to the windows servers. > > I found last night that I can download the updates that I can find, but > if I tell the pc to check for them it cant. Windows defender is the > same way. My pc is somehow blocking the connection to microsoft, but > there are currently no firewalls aside from windows firewall installed. > My virus scanner is AVG. The only 3rd party firewall I've used was the > one on spysweeper. > > The system is a home connection, I have DSL ran through a wireless > router (I've tried running straight from modem to pc and still the same > result) > > </span> Quote
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