An IE reset deletes all favorites?

[Guest SR_1]

Hi -

 

I was in the process of troubleshooting a browser issue for a user. I went to Tools > Internet Options > Advanced and clicked the RESET button. Now all of his favorites are gone. I was under the impression that the Favorites stayed intact, and according to the info below it should not have been removed. Any ideas what happened?

 

http://windows.microsoft.com/en-US/windows-vista/Reset-Internet-Explorer-8-settings

 

By resetting Internet Explorer settings, you return it to the state it was in when it was first installed on your computer. This is useful for troubleshooting problems that might be caused by settings that were changed after installation. When you delete personal settings, some webpages that rely on previously stored cookies, form data, passwords, or previously installed browser add-ons might not work correctly. Resetting Internet Explorer to its default settings does not delete your favorites , feeds, Web Slices, and a few other personalized settings. See the table below for a complete list of all settings and information about whether they are reset or maintained.

 

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