Windows 7 Home Premium problem creating new user account

[Guest Chuck Mastrandrea]

I am unable to create a new user account on my Windows 7 Home Premium computer. I have 3 accounts on it already, two are adminstrators, and just trying to add a fourth one (standard user).

I go to User Accounts, click Create new account, give it a name, keep Standard user checked, and press Create Account. The account appears to get created and shows up on the User Accounts screen, though it shows that it is password protected already, even though I didn't have an opportunity to give it a password yet. I can manage that new user account and delete the password, and it then shows up on User Accounts as not having a password.

When I try to log on as that user from the main logon screen, it prompts me for the password (if I have specified one), but it doesn't accept the password (I've tried defining and using various ones), and I get the message "The user name or password is incorrect". If I don't define a password for that account, when I click on the account button to logon, I get that same error message immediately.

I also noticed that C:\Users doesn't include the new user account folder there. Don't know if that should've been created at this point before logging on for the first time. I also noticed that there's a "Default User" folder that has a lock on the folder icon, and I'm not able to open that folder (says it's invalid). There is a "Default" folder there with some content in it and I am able to view it. Don't know if either of these folders act as templates for new users.

At some point months ago I did have a profile problem with one of the existing accounts, and had to follow some suggestions on repairing that user profile. Don't know if that perhaps has complicated things. The 3 existing user accounts are working fine.

Any tips on what I can try to get a new account established?

Thanks, Chuck

Chuck Mastrandrea

 

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