JetBlue earliest to cancel during storms, says fewer refunds result

[WorldNews]

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By Jeffrey Dastin NEW YORK (Reuters) - JetBlue Airways Corp , the fifth biggest U.S. airline by passengers carried, consistently cancels flights sooner than rivals when storms pummel the U.S. Northeast, a tactic that may help its customers reach destinations more reliably, a Reuters analysis of flight data shows. Scrapping some flights hours ahead of a storm lets an airline re-allocate planes and crew earlier, meaning fewer flights and passengers canceled in total as a storm passes. Canceling early also spares travelers unnecessary trips to the airport and gives them more options to rebook, compared with cancellations that take place at the last minute. Early cancellations reduce requests for refunds, JetBlue's Chief Executive Officer Robin Hayes told Reuters. The Reuters analysis found that 41 percent of cancellations by the five biggest U.S. carriers this winter occurred 12 or more hours before scheduled departures.

 

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