Bad Service vs. Good service: Tipping Opinions

[Vortex]

Vortex

 

That is NOT how the chain restaurants do it such as Outback.

 

Outback...yet another establisment that you expect white linnen treatment......

 

Almost everytime I've gone to Outback, I have had DIFFERENT glasses of soft drink brought to me WITHOUT me requesting the refill or them asking me.

 

Never worked there...and always apprecitend refills from that establishment! someone gives me something i didnt ask for for free no matter what is apprecaiteted...but im not a complete and total bitch like you so i cannot relate!

 

MOST restaurants I have been to DON'T take your glass. I actually LIKE that the server gives me a NEW glass, because while I am waiting for my refill, I can still sip on the last few sips of my drink, instead of having nothing to sip on, especially if I am in the middle of eating my meal.

Right...as your are annoyingly sipping the last few sips of your drink and your server (and i quote...)"brings me another soft drink refill that i didnt want or ask for..wasting my time and theirs"...

 

wouldnt it be much better if they grabbed your glass and am at the mercy of your table wich you so crave?!?!?

 

Also, it may take the server a couple of minutes to come back with the refills, [/qoute]

couple of minutes?!?!? are they going to the SA on the corner to get your soda? no...it takes less than 20 seconds to get a refill...and since they hold YOUR PRECIOUS glass in their hands what esle can they do but do it right now?...........you are a total idiot...

 

so it's nice to be able to have SOMETHING to sip on.

drink the 52 sides of ranch dressing at your table...or am i mistaken that isnt what you do?

 

I actually think it is rude when someone just grabs a glass without asking. I have had that happen before and I didn't like it. At least you seem to ask people, so that's nice of you to think of their feelings. It's RARE that I don't get a NEW glass for my soft drink.

 

grabbing your glass IS asking stupid....if you dont want one..say no...they willl drop it. But you cant seem to grasp that concept.....

 

really you should NEVER eat out..because you cant handle it.......you arent a queen on a throne...you are an avererage every day annoying bitch who eats at mediocre restaurants and thinks you deserve a 5 star treatment.....but paying dennys or even a mcdonalds price!

 

The act of the server trying to order for the CUSTOMER. It's WASTING time that I could be getting either the check, dessert, or a DIFFERENT soft drink

a different soft drink....OK, bitch, i have been in restaurant industry (not donut shop industry mind you) for over 10 years....NOT ONCE IN THAT ENTIRE 10 YEARS has any single one of my customers ever changed their soft drink...NOT ONCE.... Now lemonade they have.....and because the crap is so sweet i can understand. but soft drinks...NEVER EVER. so why should i cater to one stupid bitch, yes i mean you, because you are compete freak? WHY? explain that to me.,......seriously!

 

you are unique in that area and need to realize that. and when your (as you put it) asshole server brings you the same thing you ordered when you first sat down to be nice to you....politely say "im sorry....could i change to so and so (or fuck me in the ass who the fuck cares)" and get what you asked for. They were trying to make your stay better by not letting you go thirsty...but since you are a total eqotistical whore i am sure you cant understand the subject of courtesy..........now can you?

 

just THAT MUCH QUICKER if the server wouldn't make a trip to the bar

you think applebees and chillis is fine cuisine....why should you get any better service than you deserve? Cook at home.... i hear hidden valley has some great ranch! really im sure its ture! Plus "chill soda" is on sale right now at cub .......a twelve pack for 1.98....and not TIP...your bundt cake should be wet hearing that!

 

BLAH BLAH BLAH (i deleted some crap that seemed quite redunant) It also makes the server look lazy that they don't want to make a separate trip to the table to ASK the customer and then make another trip to get the drinks if the customer wants the refills.

your right....that seems lazy. cuz im sure at the places you frequent and they have 7+ tables to try to get everyone to be happy that it was lazy. because table 1 wants new drinks, table 2 wants refills, table 3 who knows...but i thought id think of them (yea thats your table bitch), table 4 wants their check, table 5 wants nothing but you arent sure, table 6 wants dessert, and table 7 just sat down. Servers are lazy lords....arent they. Good thing you have human compassion like those of us who think hurricane Katrina was a disaster and want to help...OH but thats not a connection that makes sense does it?

 

NO ONE knows, unless they ask. I feel the GALL of the server to try to order for me. I am the CUSTOMER, so I am the one that gets to order, NOT them. The wait staff have NO RIGHT to order something for a customer, whether it is FREE or not.

Um...stupid...can i call you stupid? YOU ORDERED IT.....that means freeeeeeeeeeeeeeeee refills all day as long as you are at the table. SO you ordered a diet coke (god forbit) that means you get all the diet coke your fat GUNT can drink.....so they are bringing it to you....i reiterate....NO ONE EVER CHANGES SOFT DRINKS....EVER....if they did or if it was a usual trend i would have heard of such a thing ...and changed my routine....

 

SO SHUT THE FUCK UP AND START POPPING PROZACK LIKE TIC-TACS .and do us all a favor!

 

If a server gave me a slice of pineapple upside-down cake for free, I wouldn't want it because I HATE pineapples, so even if it's free, I would decline it.

and lets not forget you would get pissed off because how dare they suggest or be nice to you because they want you to be happy ........

 

fuck you are compelte and arrogant bitch ............and you deserve to be put in your place (premium poll happening after this post btw)

 

So what if it's free if I don't want it. It makes the customer feel obligated to take it.

why...you didnt ask for it...dont drink it? But then again...you like a fresh (plastic cheap ass cup) each time....so how are they supposed to know you are an attention whore?

 

Just because it's free doesn't mean that customers want anymore, they may be full. You know that's the TRUTH.

no..a server serves anywhere from 30-100 people with different tastes and likes and dislikes. they are going with the majority of what their tables want and desire.....then they wait on you...who gets pissed off and irritated when they are trying to give you good service...then get punished for it

 

with that said...go fuck youself with ranch dressing...it makes a great lube! cuz im sure your quite dry....

 

 

As I said above, it's NOT wasting glasswear, it's letting customers have something to drink ALL THAT TIME they are waiting for the server to come back with the drink.

once again...as i said above....are they running across town to get you that drink? no they are going 20 feet at the most to get it for you..........

 

The customer may be eating something spicy and would like to be able to drink something while they are eating.

not at applebees or chillis they arent.......so why are you bitching?

 

It's NEVER wasting glasswear. I MUCH rather have a NEW glass.

we know...because you are the queen of the fucking universe and slum it by eating at chain restaurants....

 

Especially if I am eating something messy like ribs, I want a nice clean glass for my refill because I would have probably gotten some bar-b-que sauce on the glass.

DUH...we refill the same glass at my place...but if i grab a glass and its full of gunk and grime because (some idiot like you) doesnt use the extra napkins i give you because you orderd a sloppy meal ill change glasses on the refill run...

 

but im not used to waiting on royalty like yourself....bitch

[Cogito Ergo Sum]

Wow!

 

All this fuss over Lord's standard 17 butters, 43 syrups, 6 pound bowl of Ranch Dressing to dip my French fries into, and wanted/unwanted beverages to slosh it down with...all the while treating servers as bafoons and slaves.

 

Great thread!

 

-munches more popcorn-

[Vortex]

Wow!

 

All this fuss over Lord's standard 17 butters, 43 syrups, 6 pound bowl of Ranch Dressing to dip my French fries into, and wanted/unwanted beverages to slosh it down with...all the while treating servers as bafoons and slaves.

 

Great thread!

 

-munches more popcorn-

 

 

its not often i get to scissor kick my pain in the ass customers in the head.........i have to take my anger out somewhere....

[ToriAllen]

I must say, I am somewhat annoyed when servers refill my glass without asking me. It messes up my whole system and I end up overeating. I only eat as long as there is tea in my glass. When the glass is empty, I'm through eating. It helps me to gauge the amount of food I am eating off of those ridiculously overfilled plates. It is just a neurosis of mine. If they go through the trouble of bringing me another glass, I just give it to my husband. I do like a polite and helpful server. I have had a few overbearing servers that I wanted to slap, but I figured they were newbies that were just trying a little too hard, so I tip them anyway. I have also had servers that were nonexistent except to seat us and take our money at the end of the meal. I have a hard time tipping someone for seating me and taking my money. They might get a dollar.

Then I have had servers that knew exactly when I needed something and really went out of their way to make the experience pleasurable. That is how Danielle

[Cogito Ergo Sum]

If you want to be a Happy Diner...avoid Crappy Tuesday's, ApplePee's, and OutHouse...they all suck!

[Outlaw2747]

I LOVE Red Lobster.

[ToriAllen]

I LOVE Red Lobster.

There you go Outlaw. Reinforcing a stereotype

[Vortex]

I LOVE Red Lobster.

 

 

ugh i hate seafood and their steaks are mediocre....so im not a fan..

 

but those buscuits of theirs...WOW those are tasty!

 

 

Just like olive gardens salad and breadsticks...those are great...but their nuked cuisine is something to be desiered!

 

 

 

 

woah i musta been very irritated (and tipsy) last night....i was a tad on the harsh side

 

oops

[angie]

ugh i hate seafood and their steaks are mediocre....so im not a fan..

 

but those buscuits of theirs...WOW those are tasty!

 

 

Just like olive gardens salad and breadsticks...those are great...but their nuked cuisine is something to be desiered!

I actually have never been to Red Lobster. I'm a bit of a seafood snob. There's a seafood place here in CT that has a few locations...the Chowder Pot. PHENOMENAL food. The only place I go for seafood. The only downfall is that it is so popular there is usually a 2-3 hour wait on the weekends. But well worth it if you can handle waiting that long.

And I agree Vortex...Their food isn't all that exciting, but DAMN those breadsticks are good!

[Vortex]

I actually have never been to Red Lobster. I'm a bit of a seafood snob. There's a seafood place here in CT that has a few locations...the Chowder Pot. PHENOMENAL food. The only place I go for seafood. The only downfall is that it is so popular there is usually a 2-3 hour wait on the weekends. But well worth it if you can handle waiting that long.

And I agree Vortex...Their food isn't all that exciting, but DAMN those breadsticks are good!

 

 

It is kinda funny to me that they bring over a big jug o' wine like they are trying to be classy i like to drink wine when im fine dining...and olive garden is not fine dining...but they try(and im sure are supposed to do it via/management)....and i still go back when i crave those darn sticks...

[Outlaw2747]

Angie, you would love it...if you can afford it though. I always buy the feast for $20.00 that has a 1/2 pound of snow crab, shrimp scampi, fried shrimp, and french fries. YUM! Not to mention those free glorious biscuits!!!

[angie]

Oh my lord there are two!

MODS please ban one of them pleeeease I can't handle two!

[Vortex]

OK why are there 2 lords now?

 

 

 

edit...she beat me to it

[angie]

Angie, you would love it...if you can afford it though. I always buy the feast for $20.00 that has a 1/2 pound of snow crab, shrimp scampi, fried shrimp, and french fries. YUM! Not to mention those free glorious biscuits!!!

 

Mmm..seafood....that's about what a dinner costs at my Chowderpot...Maybe I'll try Red Lobster next time I'm in the mood for seafood but don't wanna wait 2 hrs for a meal.

[Vortex]

Ok Psuedo-Lords i bite and respond anyhow...

 

Vortex

NO, YOU'RE stupid for saying this. Grabbing is a rude behavior. Asking is being polite. There's a HUGE difference in the two. One time I had a waiter at Applebees tried twice at different times to take my margarita glass. That was AGGREVATING. MOST people don't like when a server removes things that aren't finished with. YOU KNOW that's the truth. So, you don't just "GRAB" something. You ASK first, then GRAB. 2 totally different things.

Well i never grab something that doenst have refills without asking if they are finished.....so obviously that waiter is either trying too hard or just a moron. BUt when i grab a glass without saying anytyhing it is because the customer is in a conversation and i dont want to interrupt it just to say "more coke"?

 

 

 

EVERYONE is DIFFERENT. You are suppose to cater to EVERYONE'S wants, whether they are stupid to you or not. Think of the INDIVIDUAL person. You aren't thinking of EACH INDIVIDUAL person. That's the PROBLEM.

your right how rude of me to try to make my customers have everything without having to ask for it.

 

 

 

 

As I said in the above paragraph. You have to think of the EACH INDIVIDUAL CUSTOMER'S WANTS, NOT the MAJORITY. The MAJORITY doesn't CUT IT. It doesn't make EVERYONE HAPPY, just MOST of the people, not ALL of the people. You need to make EVERYONE HAPPY. The ONLY way to do this is to ASK what they want. This way you'll know FOR SURE WITHOUT ANY REASONABLE DOUBTS.

DUH....almost every time i get nods or eyecontact of some sort to validate that i am doing the right thing.....

 

 

 

But, if it's NOT what I, the customer, wants, WHO CARES. If I want coke next, then WHY try to read my mind that I want dr. pepper still? Let customer's order for THEMSELVES. The wait staff has NO RIGHT to order for the customers.

so you didnt order dr pepper...you ordered coke...so there is no mind reading. When they are getting your glass say you want something different? why is this hard or even an issue....

 

 

 

UHH, NO WAY did I order serveral glasses of coke or whatever soft drink. I order (1) coke, not more than that. It DOESN'T mean I have to take ANY refills just because I can get free refills of coke. You can't FORCE a customer to take another refill if they don't want to have anymore. It DOESN'T mean that ANYONE should bring more than (1) glass to the table since I only ordered (1) coke. If I say "coke", then it's only 1 glass worth, then if I CHOOSE to want another coke, I will say so. Do you understand, it's only (1) soft drink glass that is ordered the first time around?

and were back to the majority issue. Since 99% of the people will get more refills. i always have some sort of verbal or nonverbal communication with it. perhaps you dont have that communication?

 

 

 

 

You said:

I had said before:

What good is it if I HATE it or don't want it? I would get it and not eat it. That's not something that would make me happy. Trying to be nice, is the thought that counts, but if I don't like it, it's not that great of a gift, do you understand? At my file clerk job, a lady made a lot of cakes for people's birthdays and a lot of workers would get together and sing happy b-day to the worker or workers that had a b-day. The lady made a pineapple cake. Sure I said "Thank you". I did end up telling her later on that I didn't care for pineapples to much, but "Thanks anyway." I didn't eat my slice of cake at work which was for my b-day a couple of days away, but we had off that friday,which my b-day was saturday of that month. Anyway, it did NO good for her to bake it for me, just for the others that like that kind of cake. DO you GET THAT? If I don't like it, it's not such a great gesture. Especially when you are in a restaurant, PAYING to have what "YOU WANT" brought to you. There should NEVER be anything that you don't know a customer wants.

your right that you shouldnt feel obliged to eat something you dont like and was nice to thank her....but the fact that you think in your heart that this woman was trying to be nice and you internally thought of it as more rude....that is appalling....your social skills are lousy..at best

 

 

I happen to like bread, but some people are on a diet and don't want to be tempted to eat bread. If it's in front of them, they may eat it. So, I feel even bread, you should ask if it's not listed on the menu. Now places like Red Lobster, have on their menu that the entrees come with bread. Some other restaurants may not have it on their menu. I don't remember seeing pumpernickle bread on the menu at Outback, but they do bring that bread to your table when you eat there. That's something I'd ASK about BEFORE bringing it to the table.

and when management forces the server to bring it no matter what....i guess you never think the other way around.....maybe you should stick to ordering at counter service since that is your forte'

 

 

 

NO, when the waiter brought me another dr.pepper instead of coke, I said "Can I get coke this time?" I am NOT going to APOLOGIZE for the WAITER for ordering for me, it should be the OTHER WAY AROUND.

again DUH...they brought the wrong thing....you should have said something a sip or two into it. and if they werent around or near your table then obviously the server was either bad to beginwith or so busy they couldnt...but im sure someone else coulda help you....

 

 

That waiter should have apolgized to me, but he didn't.

i would have but thats because i know how to do my job...

 

 

 

I said:

You said:

 

Yes, I have had Applebee's Blackened Chicken Fettucine LOTS of times when they still had it on their menu. It was pretty spicy. Also at Chilis, they have a Cajun Chicken sandwich which has jalapeno Jack cheese. So, that would be something spicy. So, YOU'RE WRONG. There are things that are spicy at these type of restaurants.

 

you got me

[Vortex]

and now (drumrollllll) a double post...

 

I had a table the other day that reminded me of what it would be like to wait you lords....

 

ill walk you through it..

 

 

3 professional looking black women sat at my table (hate to stereotype but black people are some of the hardest to please...usually something gets sent back or not liked somewhere...)...i greeted them we joked cuz they were in a good mood it was one of their birthday.....

 

drink order taken (1 iced t, 1 water with lemon and straw, 1 raspberry lemonade)

 

[during this time i got 2 other tables sat]

 

went to my computer to order the lemonade because the bar makes it, i dont. While waiting for that i took the 2nd drink order and told the 3rd id be right with them. Rung in the 2nd drink order and alas the lemonade was just getting poured so i made my tea and water and grabbed the lemonade (took 2 minutes...at the most)...dropped it off and they werent ready to order. Since my 2nd table all had blended drinks thats gonna take another minute. so i got my 3rd drink order....while chatting with them the 3 lovely ladies started screeching my name....(i put my finguer up and said ill be right there)...finished my 3rd drink order to an annoyed couple who didnt like being inturrupted (i would be pissed too)...

 

back to the 3 lovely ladies (as i have deemed them) she said her lemonade was too sweet and she wanted something else....cept it took her forever to decide...coke or something else...settled with coke....now my 2nd table just had to wait a little longer because of the 3 LL (lovely ladies).

 

drinks out to 2nd table....2nd table wants to order....done....run to kitchen to hurry with 3rd tables drinks bread etc...

 

the lovely ladies are now ready to order...the raspberry lady orders the same thing cuz its her favorite and insisted her friends have the same thing. (ordering while eating bread at the same time mind you).......if the one girl wouldnt have said it was her favorite i would have encouraged a different dish because it isnt all the conventional (http://www.thecheesecakefactory.com/menu.htm angel hair pasta...first item under pastas). It just isnt for everyone so i usually steer people from it cuz most dont care for it that much.....but it was her favorite im not going to make her feel bad when most dont like it.........

 

table 3 is now ready i take their order....to hear my name being screeched yet again.....apparently they want more bread...and couldnt wait for me to finish with my other tables dining experience...

 

now the horror really begins

 

food goes out and they all start picking at it like i set alien pods down in front of them.

 

"what is this (they went from professional to ghetto in 2.3 seconds)" "can we get more sauce"

 

absolutely...i rush to the kitchen because its made per dish it was going to take 1-2 minutes to cook it.

 

other 2 tables are doing fine everything is well...

 

Suddenly im in the kitchen getting a refill for another table (yea those horrible refills) when another server is chasing me saying table 4 needs me now....(groan)

 

i get there ask what i can help is something wrong what can i do (the usual)...the 2 LL's who got their food ordered didnt like it....(as im setting their extra sauce at the table ....the pasta was a little clumpy (as only angel hair can....i hate that pasta its so inconsistant at times) They ask for new ones ...no problem i suggest maybe they change the pasta to something like penne that wont clump.....they loved the idea...no problem....im in the kitchen getting it done and have a manager to the table...(for the 2nd time...first time for the lemonade).

 

The pasta is almost done...just gettin a garnish (it takes 3-4 minutes to cook that one thank goodness)...and im giving at table some dessert menues when my name gets screeched yet again (i think they were howler monkeys and not people at this point)....

 

rush over....we change our mind and want something different (the one is still eating hers because, if you remember, it was her favorite)

 

fine hamburger and chicken sandwich (neither on the menu, at least in the pure form, but i get to the kitchen to get it done)

 

....manager visits yet again....meanwhile my service is begging to fade at my other 2 tables because i have to devote so much time at this table....but just trying to make them happy....

 

oh the burger she wants well done....great...thats a 9 minute minimum cook time....6 minutes into cooking they me down again and say they dont want those now...(my manager hears this and gets PISSED) they just want to go and want their check. and they are yelling and screaming on how horrible this is and blah blah blah.... I print out the check hand it to my manager and basically say (shaking cuz im so frustrated there is no pleasing them)....and i say im not going back to that table...no tip is worth the circles im jumping through for them.

 

the manager wasnt happy and chatted with them...not sure what he told her and dont want to know but she apologized TO ME and decided they wanted a dessert cuz it was her birthday. I had them decorate it for the bday and put the candle in it and sang happy birthday (all the while wanting to slice their throats out) because im still trying to do the right thing.

 

they sat at my table for another 30 minutes (guess they werent in a hurry anymore) and their lingering presence was like a black cloud....my other tables at the time always gave me these "i feel bad for you eyes"

 

at the end 55$ worth of food and drinks removed from their bill....which now totald 30bux....and they left me 8 dollars

 

Tell me lords...was this good or bad service on my part?

[Outlaw2747]

Mmm..seafood....that's about what a dinner costs at my Chowderpot...Maybe I'll try Red Lobster next time I'm in the mood for seafood but don't wanna wait 2 hrs for a meal.

 

Believe it or not, mine usually takes a half hour or so.

 

By the way Lords, did you ask any of he mods why you were having problems? I am sure one of us would be glad to fix your problem as opposed to making two accounts.

[angie]

Believe it or not, mine usually takes a half hour or so.

 

By the way Lords, did you ask any of he mods why you were having problems? I am sure one of us would be glad to fix your problem as opposed to making two accounts.

LOL that 2 hours is just waiting to be seated!! But the bread they serve you while you're waiting for your order is awesome.

[skategreen]

Vortex

 

 

NO, when I previewed my posts, I got a baby picture with a message that I NEVER put on my posts. So, I am NOT going to let someone put a picture on MY POSTS. I am still Lords, I am for now posting as Lords1, because of this person that did this.

 

In other words, I COULDN'T get the baby picture off the posts, so I registered under Lords1.

 

 

 

Ohhhhhh yeah?.......hahhahhahahah...

 

THIS

 

ought to be good!

[Cogito Ergo Sum]

Vortex

 

 

NO, when I previewed my posts, I got a baby picture with a message that I NEVER put on my posts. So, I am NOT going to let someone put a picture on MY POSTS. I am still Lords, I am for now posting as Lords1, because of this person that did this.

 

In other words, I COULDN'T get the baby picture off the posts, so I registered under Lords1.

 

BEEP BEEP BEEP BEEP BEEP

 

I'm sorry, you have triggered the GF automatic BULLSHIT ALERT SYSTEM. You have been detected utilizing 2 seperate accounts under the same IP address and this is NOT permitted.

 

Consequently, Lords1 has been BANNED, and Lords has been placed in the Idiot Box for 48 hours. While in the Idiot Box, you may reply to posts, but not start them. In addition, you will be unable to edit your posts for changes.

 

Please do not attempt to create another account or then your entire IP address will be banned.

 

That is all.

 

THIS HAS BEEN A SERVICE OF THE AUTOMATIC GF BULLSHIT ALERT SYSTEM.

 

BEEP BEEP BEEP

[Cogito Ergo Sum]

Lords...Lords1...Lords2 (there had better not be anymore Lords!)

 

You need to read this please:

 

http://Off Topic Forum.com/showthread.php?p=168902#post168902

 

Enjoy.

 

If I see you go and log back in under your Lords account and stay there, I shall grant you immediate release from the Idiot Box and return your account to normal status.

 

I checked for the picture you stated, and nothing was there, so it had been removed I guess.

[Outlaw2747]

Oh so you went Angie? What did you get?

[Big Momma]

Lords you are fucking INSANE! That's all there is to it. You can't even be grateful for a gratis cake.

 

A lady was nice enough to make your nasty ass a cake and instead of being grateful you complain about the type of cake it was? I'm sure the rest of your co-workers were grateful for that cake, and also sure that most of your co-workers wish you washed away in the NOLA floods.

[Lords]

Vortex

Tell me lords...was this good or bad service on my part?

It was VERY, VERY GOOD service. GOSH, they were VERY PICKY. I have NEVER change my mine like that, EVER. Those customers were RIDICULOUS. You seem to have tried your very BEST to satisfiy those picky people.

 

I have ordered something that I wasn't sure I'd like once and I even told the waitress I'd pay for it, but she ended up not charging me, so I gave her a MUCH BIGGER tip. I don't think it's right for me to try something new on the house. Just because I don't like it doesn't mean that it should be free. If the restaurant staff didn't do ANYTHING wrong, I am willing to pay for what I ordered. I have done that with a margarita I didn't like. Sure I drank like 1/4 of it, but it wasn't good, I still gave the waiter his tip and paid for the drink in full. I believe in if you order something that you don't like, it isn't the restaurant staff's fault if they got everything right and it's piping hot. I didn't ask, (it happen to be a certain salad) for free. I just asked her if I could have something else, but I'd pay for the salad I ordered. I think I should have though, but since she didn't charge me, I gave her a much nicer tip. I feel the wait staff didn't do anything wrong, I just didn't realize that I wouldn't like that type of salad. I really didn't do it on purpose. All the other times though, I have ALWAYS kept my food, even if it wasn't to my liking. It's NOT the staff's fault I don't like my food, unless they made it WRONG, then it would be then. Sometimes it's the COOK'S fault for cooking something wrong like a steak.

 

I am NOT like those people at all. That was HORRIBLE that they only gave you LESS than 15%. I figured out, it would have been $8.25 at 15%. It wasn't your fault they didn't like their food. They should have gave you 20% at least.

[Vortex]

Vortex

 

It was VERY, VERY GOOD service. GOSH, they were VERY PICKY. I have NEVER change my mine like that, EVER. Those customers were RIDICULOUS. You seem to have tried your very BEST to satisfiy those picky people.

 

I have ordered something that I wasn't sure I'd like once and I even told the waitress I'd pay for it, but she ended up not charging me, so I gave her a MUCH BIGGER tip. I don't think it's right for me to try something new on the house. Just because I don't like it doesn't mean that it should be free. If the restaurant staff didn't do ANYTHING wrong, I am willing to pay for what I ordered. I have done that with a margarita I didn't like. Sure I drank like 1/4 of it, but it wasn't good, I still gave the waiter his tip and paid for the drink in full. I believe in if you order something that you don't like, it isn't the restaurant staff's fault if they got everything right and it's piping hot. I didn't ask, (it happen to be a certain salad) for free. I just asked her if I could have something else, but I'd pay for the salad I ordered. I think I should have though, but since she didn't charge me, I gave her a much nicer tip. I feel the wait staff didn't do anything wrong, I just didn't realize that I wouldn't like that type of salad. I really didn't do it on purpose. All the other times though, I have ALWAYS kept my food, even if it wasn't to my liking. It's NOT the staff's fault I don't like my food, unless they made it WRONG, then it would be then. Sometimes it's the COOK'S fault for cooking something wrong like a steak.

 

I am NOT like those people at all. That was HORRIBLE that they only gave you LESS than 15%. I figured out, it would have been $8.25 at 15%. It wasn't your fault they didn't like their food. They should have gave you 20% at least.

 

 

This wasnt the response i was expecting...you have just earned some respect on my part...i was able to juggle all that crap and still maintain my poise (cept with that table...i was shaking so bad cuz i was so frustrated....) Ive been doing this for over 10 years....customers are mostly the same...till you deal with this ilk...and then its like playing jenga...something is gonna fall and it will always be your fault..no matter what......

 

Now im glad you said that...because you could have been at the second or third table that got their service go south ( that isnt a new orleans jibe it was just an expression)...and my other 2 tables coulda got pissed because i couldnt be with them like i wanted to be...

 

we have a thing at the cheesecake factory called "prestaging"

 

now prestaging is if they oredred someting with french fries or a burger we should have katsup at the table before it comes out. IF they want their salad with the dressing on the side it shoudl be at the table before the salad reaches it....it just makes sense...(although i have had a 1 top and had 5 tables sat at the same time and reached the table about 30 seconds after and felt horrible.....but it wasnt my fault i was dealing with customer issues and looking for a manager to get it fixed)......but our food runners if they have to bring stuff to your table that should have been there before the food was there....they are the first ones to get down hard on the server who wasnt doing their job.....and it always seems to be the same ones....and those are the ones that the rest of us say "why are they working here again and making us look bad"?

 

on that note....one of those other tables didnt get a katsup cuz i was trying so hard to please these 3 ladies...and i felt bad...im a trainer for god sake...the food runners should never have had to go back for katsup because of my error....it irked me off more that i forgot that because of them then the entire nasty table experience....

 

Lords i just want you to actually go into a place...watch what is going on....you can tell how many tables the server has...if its over 4...then the service can go quite sour...and its not your servers fault...they are trying to help you in the alloted time they are given..and thats usually not much...

 

 

back to the "prestaging thing" we do...(where stuff is at the table before the food is out)...sometimes you just cannot get to it like you want because of one talbe.....for instance i had 4 women at my table that all wanted seprarte checks...fine no problem..cept they told me when i had a dessert presentation to do, drinks at the bar, and needed to see how the food was tasting at yet another table........all 4 had a 20 dollar bill and watned change (each bill was under 10 bux)...soi i had to go to the cashier to get change and low and behold the whip creme machine was down...2 managers was trying to bail them out of thier crisis and i couldnt get everything done...(the 4 ladies were in a hurry all of a sudden)...i ran to the bar and sweet talked a bar tender to give me change cuz i only had enough change for 2 of them.....

 

they threw me in a such a tailspin it took me 2 hours to recover.....

 

you have to realize that sometimes another customer is at fault of you getting bad service...it happens all the time....if your in a hurry dont go to a sit down restaurant...it spells bad news for you..your server...and many other customers all the same..........

 

i am normally an expo now (not on the floor serving much)..so its my job that everything comes out on a timely mannor...

 

i have had servers come bitching at me because something is taking 9 minutes (yet they rang it in 5 minutes late) and expect me to fix it for them in a nasty way...frankly ill do my best...but im not letting a chicken breast go out of my kitchen raw or half ass cooked...so i get a manager to the table because it isnt my fault...

 

i forgot where i was...so ill just end this now