OK so I loaded a firewall and it completely screwed up my internet connection. I caled my provider (three miles away?) did the whole automated response crap (30 minutes of hell) that didn't work so I ended up transfered to an offshore consultant (bad connection to boot). I understand the need to make money and I am al for equality in teh workplace, but have you ever had to take comand codes from someone who does not even use the letters or sounds they are giving you in their netive laguage? I mean if you are going to have to give me a ten letter comand code, it would be nice if you could pronounce the letters or at least learn the universal codes (alpha charlie delta) FOR CRYING OUT LOUD!!! I have not had to say "excuse me I missed that last one) more times in a row in my life!!!!!!!!!!!! I don't mind getting help from anyone but good god the comands codes are brutal!!!! Took 45 minuted and had the consultant been american or even english speaking it should have taken 10 minutes tops!!!! ARG!